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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 289 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Deleted recordings reappearing... TelusTV-21T

3 times I have had deleted recordings "reappear" in my recordings list. Latest example below which was recorded from the Golf Channel #925. I had recorded, watched and deleted these programs. I believe at the time these were set as a Series Recording...

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MrSL by Leader
  • 1521 Views
  • 2 replies
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Watching Live Sports

I recently got the new Telus digital Bluetooth box and while I'm watching sports I have noticed it was behind "live". Is there a reason for this ?Watching the hockey game and I get a text from someone who has the old telus box about a play and he is ...

Can't manage my package selection through the website or the Telus app

I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on different browsers - Chrome, Firefox, Edge with the same results...

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Noobie by Neighbour
  • 12358 Views
  • 34 replies
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Recording duplicate

When shows are recording I get a double of the show on my recordings screen with one able to watch and the other only having an option to record but I can’t remove it. Is there a fix for this?

Dannyman by Organizer
  • 1613 Views
  • 2 replies
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NHL Centre Ice

Online it states that free preview is Oct 11-17th but it is not available on my guide - curious as to when this does become available?

kjb5000 by Organizer
  • 3660 Views
  • 3 replies
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Amazon Fire Tablet

Trying to download TelusTV plus to my Fire Tablet any suggestions?

cagassiz by Neighbour
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  • 7 replies
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Can't PVR Nature Escape channel

Does anyone know why we can't record Nature Escape? I love the Hawaii show but can't record it.ThanksP

Ptrep27 by Neighbour
  • 979 Views
  • 1 replies
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NETFLIX no longer working on TV

I have a personal NETFLIX account that works on my computer and did for years on my TV. Now the TV says "Available on Optik 4K digital boxes". Does this mean I can no longer watch NETFLIX on my TV?

Recording 1 hr padding for live sports - gone?

Hi @Optik-Kate It appears that the post padding for sports on live streaming sport events running for the first time which increased recording length by 60 minutes no longer works? My recordings this weekend on the Golf Channel for the LPGA golf tour...

MrSL by Leader
  • 2139 Views
  • 3 replies
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How to return the Google digital tv box

I have recently upgraded to the new Telus TV+ service. I was sent a single Google digital box, which I don’t need, since the TVs in my household have an AppleTV attached to them. Is there a way I can send the Google box back to Telus? Calling support...

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