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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48863 Views
  • 43 replies
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Resolved! Error message in Telus app

I’m getting the following error message in Telus app “your account has reached the limit of active streams” it tells me to stop playback on one of my devices, the only issue is that I don’t have any other devices, nor does anyone else have access to ...

M212 by Neighbour
  • 4525 Views
  • 1 replies
  • 0 kudos

optik tv units

I have multiple optik tv units on one rack and they won't work individually, but rather all work together. I need to seperate the the signals.

Resolved! Pik TV Freezing | Error Code 4-44-500009

I'm using Pik TV with Microsoft Edge on Windows 10. It worked until recently, but in the last few days, the stream has started to freeze after 2-3 minutes without fail. Sometimes I get error code 4-44-50009. I've tried other browsers this morning. Fi...

Omineca by Neighbour
  • 1596 Views
  • 1 replies
  • 1 kudos

This Program Cannot Be Recorded

So I get the pop-up on certain tv shows “ This Program Cannot Be Recorded”. I record other shows on the same Channel though…This better be an error that telus can fix! It’s one of my favorite shows and I always recorded when I had Shaw.

Sensei22 by Neighbour
  • 3411 Views
  • 2 replies
  • 0 kudos

In market Flames game regional blackout "Not Solved"

March 10 Calgary versus Tampa Telus Optik SNW not available due to regional restrictions, I went to the check at the local telus store, the associate pulled up the game on Sportsnet West no issues viewing it. My friends that have Shaw in Calgary also...

jf by Friendly Neighbour
  • 1554 Views
  • 1 replies
  • 0 kudos

Resolved! what is code 4-44-50019

I can't get into PIK TV the code in the subject line comes up - what does that mean and why can;t I get in. My browser is edge and I won't download chrome.

scoe by Neighbour
  • 2278 Views
  • 1 replies
  • 1 kudos

Resolved! Ukraine News in FREE Preview

Until March 28. Scroll down on your channel 'guide' to channels 3001 and 3003. If you don't see either channel then select 'guide' then 'options' (bottom right hand corner). Use the silver ring in the center to 'arrow down' to 'guide settings' and pr...

Shytin by Organizer
  • 4651 Views
  • 4 replies
  • 0 kudos

Resolved! NHL Flames game regional blackout confused

Greetings,This season a few games have been blacked out for regional restrictions. These are Flames games locally blacked out on SNW, the following is from the Telus website."Any Calgary Flames or Edmonton Oilers games on Sportsnet West or the Sports...

jf by Friendly Neighbour
  • 5886 Views
  • 4 replies
  • 0 kudos

Free TV

Hi I ordered the tv and internet bundle that comes with the free tv. Am I able to pick it up from the Telus store in town instead of waiting the 8+ weeks they told me it would take to ship and receive?

Resolved! TCM Streaming on ROKU

Hey there!In order to use the TCM app on my Roku television it requires a cable provider that offers TCM as a channel option which TELUS graciously does!However, when searching in the providers list on tcm.com/activate Telus it isn’t on there.The err...

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