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05-04-2022 11:56 AM
After Pik TV updated on nvidia shield, all our on demand Favorites and the history of episodes we have watched have disappeared but are still there on older app still on telus pik tv box?
Solved! Go to Solution.
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05-05-2022 12:40 PM
As part of the app updates, which included back-end system updates, there were a few app settings that could not be synchronized between the old app and new app - these include favourites & bookmarks (continue watching, resume, viewing history etc.). We recognize that this is not an ideal experience, and we apologize for the inconvenience. The upgrades were required to enable future app features.
You should still be able to pause and resume On Demand programming. What show are you experiencing this on? Is the issue across all On Demand episodes, or just one?
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05-04-2022 07:37 PM
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05-05-2022 05:12 AM
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05-05-2022 12:40 PM
As part of the app updates, which included back-end system updates, there were a few app settings that could not be synchronized between the old app and new app - these include favourites & bookmarks (continue watching, resume, viewing history etc.). We recognize that this is not an ideal experience, and we apologize for the inconvenience. The upgrades were required to enable future app features.
You should still be able to pause and resume On Demand programming. What show are you experiencing this on? Is the issue across all On Demand episodes, or just one?
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05-05-2022 01:07 PM
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05-06-2022 09:27 AM
Not only is it extremely disappointing the techs couldn't figure out how to incorporate user data base correctly but the on demand now for many programs gives a series description for many episodes making it impossible to figure out which episodes they have seen since that record was left out. Also many programs no longer have ANY episodes listed!
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05-06-2022 11:17 PM
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05-10-2022 10:39 AM
Serious thinking about getting rid of my service!
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05-28-2022 11:29 AM
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08-15-2022 09:51 AM
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05-18-2022 04:12 AM
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05-10-2022 10:37 AM
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05-10-2022 10:44 AM
*Eye Roll*
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05-18-2022 12:31 PM
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08-23-2022 05:31 PM
The app is still broken
