ERR_AGL_ACN_3545 - Login Failed

[Paleniky]

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box).  Don't want to stay on hold for 2 hours for them to say I have to do this online (which I have)

[Unhappy_w_telus]

Same problem here. Can't login to telus tv+ app on apple tv, phone. Have signed out, disabled tv provider in apple tv settings, changed passwd, changed email, deleted the app and reinstalled. Nothing helped.

Also, I can't even login to TSN using telus as tv provider (have sports pack).

Completely useless. Can't believe I'm paying for this.

[TELUS_Support]

We sent you a private message to collect some account info. Please check your inbox. 

[KenworthKen]

Don't bother the suggestion to reach out by private message. I've been waiting days and was instructed that "we will submit this to our DEV's". Garbage Telus service as always. Customer service has gone down hill. 

[Kozmeek]

I'm so disappointed right now, I have people over for a live event and went to push it to my chromecast and it wasn't working. Installed Telus TV+ on my chromecast, still can't login, so I thought, okay well it works on my phone I"ll sign out and try on the chromecast, nope, now i can't sign in anywhere and this sounds like a recurring issue. 
Has anyone resolved this? I'm almost positive its a backend issue since the error i'm receiving relates to a token no longer being available for my account, that tells me someone botched something on the backend under my profile.

[Unhappy_w_telus]

It's definitely a backend issue. It took two two hour calls to fix it, after threatening to cancel all my services.

They had to delete and recreate my account fot logins to start working.

Have you by any chance moved your services to a new address by any chance?

[Kozmeek]

I just activated my services on Thursday, was able to login once. Should have never logged off. 

[TELUS_Support]

@Kozmeek We want to help. We'll send you a private message to collect some account info so please keep an eye out for it in your inbox. 

[mrjeff]

Same issue and tech support failed to fix it.

[DJM]

I’ve been receiving the same error message since I moved. Same account, different address. Can someone help please?

[TELUS_Support]

We sent you a private message. 

[DJM]

I’ve been receiving the same error message since I moved. Same account, different address. Can someone help please? I don’t have hours to spend on the phone with Telus 😞