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Retrieving a terminated phone number

jp33
Voisin

Hello!

I am a customer that has cell service provided by Telus. 
 
Although my service is provided by Telus, I am connected to the network through a third party company and has been paying through them monthly. A few days ago, my account and number were terminated because of failure to pay on time. I have attempted to reach out to my third party service provider in an effort to reactivate my service and to keep my phone number, however, I am told that it is not possible.
 
I wonder is there any other ways that I could save my number?
 
Thanks for your help.
 
 
1 RÉPONSE 1

Fabylous
Expert communautaire
Expert communautaire

Hi @jp33 Did the third party refused to take payment arrangements?  Normally once the payment is made in full your service can be reactivated.