My Telus home security system was installed in August 2022. However, the security panel does not display images from the camera.
I have contacted tech support several times and have been promised it to be fixed in 2-3 weeks. Now it is over 4 months !!!
Yes, I have spoken to the Loyalty group as well.
What is wrong with Telus - my friends are enjoying a fully functioning system from Bell.
Hey there, I can understand how frustrating this could be. We will need to access your account to see what has been done to try and fix this and how we can resolve this once and for all. Our social media team would like to assist you further with this, can you please send us a private message through our official TELUS Facebook or TELUSSupport Twitter account? Thank you!
If it's the IQ4 then it needs the latest firmware update. Either 4.2.1 or 4.2.0.
If it's the IQ2 then there's no reason it shouldn't work once it's been enabled.
Settings/Video/Stream Video to Panel..... check boxes and hit save.
If it was installed in August then you could have gotten either panel, but if it was the IQ4 then you would have probably gotten 4.1.x.
Call tech support and ask them to push the latest firmware if you have an IQ4 and anything lower than 4.2.0