Does anyone know if Telus will ever enable SVR usage for residential customers? I reached out to alarm.com and they said from their end they encourage the vendors to offer the full suite of options to customers, but Telus has decided not to allow this. I think it is beneficial to offer 24/7 recording if the customer is willing to purchase this device.
I really don't know why this isn't available yet. On the ADT by Telus, Alarm.com page, it is available.
ADT by TELUS (alarm.com)
Even if I can't watch it through the Telus SmartHome Security app and webpage, and had to watch video via the HDMI output, I'd take it. I just want it recording all the time, sooner rather than later. I'm missing things now as others have, and missed things before on Vivint. Having a DVR/SVR is really important option.
I had an event occur outside my home today, and my doorbell camera did not trigger, nor did my other exterior camera pick up a person in my driveway. Yet it did numerous times throughout the day.
As I've said to several tech support people, and on this Telus "Neighbourhood", the SVR is a required item. The little triggered recordings cannot be trusted, and have too many gaps between them.
The SVR for home systems IS A MUST!!
The SVR cannot come soon enough and should have been available long ago.
I had an event occur outside my home this evening, and the doorbell camera did not trigger, nor did my driveway camera trigger on a person. Yet it triggered several times throughout the day.
The little video clips are not reliable and have far too many gaps between them. I need the SVR.