02-08-2021 08:47 PM
During these frigid temps, our doorbell camera is going off and sending notifications literally every 5mins when our furnace or the neighbors furnace is on > as it's creating fog/steam and going by our camera. The sensitivity is all the way to the min - short of turning the notifications off, is there any way to calibrate it so it's only notifying us for people? We like having it on to see anyone walking by, or coming onto the porch but not ringing the bell. Had to turn off the sound notification for overnight already!
Solved! Go to Solution.
02-12-2021 12:41 AM
02-15-2021 01:38 PM
Sorry to hear that didn't help, I recommend reaching out to our SmartHome Security team directly at 1-855-255-8828 to see how we can troubleshoot further and help you fix the issue.
02-10-2021 10:00 AM
Hi Kristine, sorry to hear about that! I invite you to take a look at this support article that we created to learn more on how to adjust your doorbell sensitivity. Let me know if it helps!
02-12-2021 12:41 AM
02-15-2021 01:38 PM
Sorry to hear that didn't help, I recommend reaching out to our SmartHome Security team directly at 1-855-255-8828 to see how we can troubleshoot further and help you fix the issue.