ADT Billing

[HevField]

Hi, I believe our ADT security account has now been switched over to Telus.  Our monthly bill was paid via direct debit and this has continued through out the switch, but I have just received notice that we have an outstanding balance - can you advise where the money has been going and can this be re-directed or linked to our Telus account?

Thank you.  

[MelH · Accepted solution]

Hey there! As much as we would like to help you here, we don't have access to accounts over the neighbourhood to take a look at that.  Feel free to reach out to us through our official TELUS Facebook or our @TELUSSUPPORT Twitter page, or contact our ADT By TELUS team directly at 1-855-958-8181.