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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1890 Posts

Latest topics in Optik TV

Cannot customize channels online?

This is my first time posting and from reading other comments and questions, it seems like you have to be polite. Well I will be, but really don't want to.2 hours on the phone with Telus. Another hour on the website.Why, at the very last minute of tr...

SLS by Just Moved In
  • 22 Views
  • 1 replies
  • 0 kudos

center speak issue Netflix

I am getting the center speaker on the surround working on live TV and on Disney and prime, but not Netflix. Is this a known issue?

New fast forward

couple questions - 1. Why did you change the fast forward setting? It is very slow now and annoying even on the 3rd and fastest setting. Not sure why this need led to be changed, seems like a useless change. You should also have an option to change t...

Missing survivor Episode

Survivor season 47 Episode 9 is just blank. All other episodes play. Is there a waiting period before the newest episode is available on demand?

fast forward has been disabled by the broadcaster

Why am I getting this message on my live tv as well as my PVR recorded programs? On live tv I can’t go back to rewatch a play without this message “fast forward has been disabled by the broadcaster“TSN has told me this is a Telus issue? So who is cor...

Foghorn by Friendly Neighbour
  • 108 Views
  • 9 replies
  • 0 kudos

TELUS TV+ app records to cloud but I have a PVR

I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorde...

xray by Hero
  • 195 Views
  • 6 replies
  • 0 kudos

Looks like something went wrong. Please try again.

Optik TV @TELUS_Support What is going on with the website for My Telus. I know the desktop has been under change for a while. I have been patient for the past month.This is what I get when trying to access my account informationLooks like something w...

Rocky3 by All-Star
  • 27 Views
  • 0 replies
  • 0 kudos

New Optik TV Box is a dud - how to replace

I received the newly installed fibre and router which are working great including all my streaming services including Telus tv+… the new set box boots and goes straight to the “android tv” where it sits…the reset button does not do anything and power...