pik tv

[denn]

Same issue as heidiej21 ,  pik tv won't open .   all other apps (apple, acorn, ...) open  but after opening pik it just hangs at the black pik page . Also notice the icon is purple not green .  Have unplugged modem & apple box  ,  tried uninstalling ,  nothing helps .   Count me as another unhappy Telus  customer.

[NFtoBC · Accepted solution]

@KHR 

Is the current public App the purple Icon?

[NFtoBC · Accepted solution]

@KHR 

Is the current public App the purple Icon?

[Nighthawk]

On iOS the icon is now purple so I'd assume it's the same for tvOS. So far the iPhone version is working fine for me. I don't have an appleTV though.

[KHR]

Hi @denn 

The most current version of the app is the new purple icon across iOS, tvOS and Android. 

I think this problem is related to a bug with Apple's Zero Sign On. The workaround right now, if prompted for your TV provider during the reset/install process, select ‘Do not allow’. 

If your Apple TV is already set up and you're having trouble with the Pik TV app, go to the Apple TV Home Screen, then navigate to Settings -> Users and Accounts -> Apple TV Accounts -> TV Provider -> Sign Out

[denn]

yes .  it was green & now that it's purple when i click on the icon it goes to a black pik page with an arrow but just hangs there .

[denn]

tried .  failed .

thanks for suggestion

[AbBowhunter]

I wouldn't expect a speedy resolution to this. They will look for some way to blame something in your home or on your network. It's the Telus way...the perception is that it's an app. It works here so send it out to the masses.