how do you use the CTV app with the PIK box

[CRL]

First off new upgrade is terrible.  Nothing but trouble since it rolled out

Constantly resetting box helps sometimes

Can we use the CTV app with the PIK box?

When I try to login in just keeps taking me to Optik Login.  But i dont have Optik

Is there a different way to login?

[Nighthawk · Accepted solution]

Only Optik currently has the ability to log in to the various broadcasters apps. Your Pik TV login will not work. I did hear that Telus is looking into getting that fixed but no official announcement yet.

[Nighthawk · Accepted solution]

Only Optik currently has the ability to log in to the various broadcasters apps. Your Pik TV login will not work. I did hear that Telus is looking into getting that fixed but no official announcement yet.

[KHR]

Hi @CRL 

Other than what Nighthawk responded - are there other specific issues that I can try and help resolve related to the upgrade?

[CRL]

We are having lots of difficulty with the Pik tv. We have had it for a few years now. Only previous issue was it was slow

With the upgrade we have to reset the box & our modem multiple times a day. Some channels say we are not on wifi so it won’t work specifically 121 but there are others as well that are locked out.

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Cym Lamont

[KHR]

Hi @CRL 

Try disconnecting from wifi on the Pik box and then rebooting - this has worked for a few other neighbours. See the post here.