Getting the same error code on all stations and not the first time this has happened. Thinking this Pik Box is a very bad idea. Too many problems no help and waiting on hold for another hour for the hundred time
Same here ... over 20mins on hold waiting for someone from tech support to pick up the phone ... and to add insult to injury, smack in the middle of the Oscars ... what am I paying for, exactly?! A broken TV service?!? Shameful ...
You can lean back and wait. It's not your equipment, it's everywhere. It's the start of the better world which so many are craving for. Hey Guys, this is "Telus - The Future sucks". Better get used to it, same as yesterday, actually even worse. Lets get exited for the new version to arrive, but nothing will get better. Unless the bucks stop flowing in. Probably time to leave the sinking Telus ship.
Tried a factory reset on the PIK set-top box.
Still can't get any TV channels to stream. Channel guide shows but selecting any one of them produces a 4-44-104 error.
Netflix works fine - thank goodness.
PIK TV works using a computer and web browser.
Must be some problem with the service to the set-top boxes.
We spilled our popcorn too when Pik TV service was disrupted last night. We found the root cause, a service issue related to the cloud service and it's since been addressed. Everything should now be back to normal. We're truly sorry that this event was affected, and we thank you for your understanding