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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by • Community Manager
  • 935 Views
  • 0 replies
  • 6 kudos

pikTv cuts out, looses connection

I am paying the highest/fastest internet and it cuts out. A lot. Then you are 35 minutes into a show and it doesn’t remember where you left of but you have to watch the hole thing again? It is terrible. I am not paying to extra to boost internet so a...

Resolved! Something unexpected happened. Please try again later (LP1008)

I just have my services moved this morning. Was watching PIK TV tonight and it stopped working. I keep getting Something unexpected happened. Please try again later (LP1008). TV, iPhone and iPad are all doing the same thing. I have followed the instr...

Suz by • Organizer
  • 12937 Views
  • 10 replies
  • 0 kudos

Resolved! Pik TV freezes on demand

Hi, When i watch TV on demand via the pik tv box, the shows stop on occassion, mid show, freeze and have an error 44-104- (not entirely sure of the numbers) network error. Sometimes it restarts the show from the beginning, sometimes it freezes like i...

rg27 by • Friendly Neighbour
  • 1723 Views
  • 1 replies
  • 0 kudos

Resolved! What channels are in what pak?

When you add channel paks it just shows as few examples, like "Investigation Discovery", but does not show what channel number(s) are included. Reason I am asking is I am interested in channel 380 but no pak says it includes that channel. Would be gr...

WRider by • Just Moved In
  • 3638 Views
  • 1 replies
  • 0 kudos

Resolved! On demand audio is fuzzy

Has any body noticed that the audio in most on demand content is fuzzy? I started noticing it in the spring 2018 but it seems to be getting worse and worse. I have been working through troubleshooting of various problems with telus support but nothin...

Mabell by • Just Moved In
  • 1369 Views
  • 1 replies
  • 0 kudos

UPDATE: New content is here!

Hey everyone, just a bit of an update to report. We’ve been hearing your feedback, and as of today, channel selections on Pik TV will almost triple in size from 28 to 82 channels! These 82 channels are part of the Pik 5 selections, meaning that they ...

dru by • Community Manager
  • 7101 Views
  • 9 replies
  • 3 kudos

Can't register

Paying for pick tv but can't register says opps not ready to try again later

Justine by • Just Moved In
  • 1394 Views
  • 1 replies
  • 0 kudos

Resolved! Optik in our area

Hello,Our community recently had Optik installed approx 25000 people, one issue they stopped at the first house on our road. There are 11 other houses and possibly future houses being built. Telus said that Google did not show our homes but the Ledco...

Dale78 by • Just Moved In
  • 3275 Views
  • 4 replies
  • 0 kudos

PikTv stuck at "PikTv isn't responding"

My pikTV is stuck at Piktv isn't responding. Do you want to close it? I could not do anything with it. The remote doesn't respond. I see the options report wait ok. But couldn't select one. Since the remote isn't responding. In the background the las...

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