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Won't work with PureFiber?

uno
Just Moved In

After waiting for my order for a week, called customers service for the order status, only to find out that this won't work with Purefiber 150.

Suggested that I downgrade to 50mbps speed. smh.

4 REPLIES 4

PBA
Coach

Errrrr... I'm on Pure Fibre Internet 150 and I'm using Pik just fine.

 

I did have some weird message about it not being supported when I tried to enrol last month, but they told me that was an error on the web sign-up.

uno
Just Moved In

They won't process the order unless I downgrade to 50/10. 

Nighthawk
Community Power User
Community Power User

That doesn't sound logical... It'll work on anything 15mbps or higher. They should have some way to get it put in.

 

@dru @A_Kron - any ideas?


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Danger
Advocate

Don't know why they are giving you a hard time, I just got Pik last week and have fiber 150. I did however go to London Drugs and buy the Pik box directly.