'The Basics' is a group of up to 23 local and regional channels including the major Canadian networks (CBC, CTV, Global, CityTV). 'Pik 5' is your selection of 5 specialty channels from a list of 80+ options (including HGTV, Food, Golf Network, Discovery, YTV, FX, etc.).
Are you unable to watch your subscribed channels, or are you trying to watch channels to which you are not subscribed? On what device are you attempting to watch? Live TV or On Demand?