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Updated TELUS app on android TV

Mudher
Neighbour
I have Sony TV and I have just updated the Pik TV app and I wish I didn’t. After more than a year with NO updates at all, that is all what could come up with TELUS? Very disappointed. This new app is full of bugs. The worse one is I cannot watch on demand content I’m already subscribed to. It keeps saying your subscription is expired which is not true. I hate the old app but I wish I could roll back to it.
1 ACCEPTED SOLUTION

KHR
TELUS Employee
TELUS Employee

Hi @Mudher 

 

Our development team has resolved the bugs discovered when the app was rolled out and released a new version to the Google Play Store yesterday. Apologies for the inconvenience - please ensure that you've got the latest update installed. As @NFtoBC mentioned, access to On Demand content should be unrelated to the app update itself - there may be an issue with how your account is set up which will require agent intervention. What channels/shows are you missing? 

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3 REPLIES 3

NFtoBC
Community Power User
Community Power User

You may beed to contact Telus directly for them to update your account, so your subscription shows correctly.

NFtoBC
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KHR
TELUS Employee
TELUS Employee

Hi @Mudher 

 

Our development team has resolved the bugs discovered when the app was rolled out and released a new version to the Google Play Store yesterday. Apologies for the inconvenience - please ensure that you've got the latest update installed. As @NFtoBC mentioned, access to On Demand content should be unrelated to the app update itself - there may be an issue with how your account is set up which will require agent intervention. What channels/shows are you missing? 

Thanks for the replay. Yes I can access the On demand content that I am subscribed to now but there are other bugs.

1- the app sometimes just freezes and doesn't respond. It happens 4-5 times weekly at least. The only way to make work is to go to apps in the system setting and force stop and then restart it.

 

2- when you press channel up or down on the remote, the app takes you to the next channel in the ( general lineup) even if you are not subscribed to this channel ending up in seeing an error message. I want to be taken to the channels I'm subscribed to only please.

 

3- the whole app interface  is not intuitive. Telus have a look on Bell app ( Fibe TV) and learn from them. 

 

4- opening live broadcast can be difficult sometimes as the channels guide doesn't update itself. many times when I go to the channels guide and press on a channel, I will not be taken to that channel live broadcast, instead I will be taken to another window that give me options like watching recorded broadcast. 

 

4- Pik TV needs a lot of improvement Telus.