I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...
I used to be able to login and access the Optik TV app in the past without any issues. I tried to login to Telus TV+ recently for the first time, and i am unable to login from any platform. have tried iOS, Android and telustvplus.com.The message that...
Hello! We got fibre connected last week and were so excited as we have been waiting YEARS!! However, we have been having multiple issues ever since. When we pause live tv now, often after one or two minutes, a message pops up that says ‘this channel ...
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then when we want to go back to a sports channel (or any other...
After a thirteen hour power outage the other day the tv picture freezes and pixelates every couple of minutes. Tried all the usual steps and it is still happening. I have the original Optik box and am afraid if I call they will try to get me to switc...
I figured I'd ask here first because a) I'm not in a position to contact support right at this moment and b) I might be moving to fast on it. Right now though this sounds like it's a call to support. I took advantage of the $55 black Friday 2 theme p...
So I missed a recording of the news last night, not a big concern but using this as an example I checked my Global 104 11pm series scheduled and find Dec 2 & 3rd only set to record. Global news is 11PM eevry day.I proceed tonight on 22nd and every ni...
I have not been able to record many of my favorite channels. I would hit record once and the red icon would appear without problem. As soon as I hit it twice to record the series, the icon changes to the three red dots and shortly disappears.Even whe...
Hello everyone, this is more of a fix than a question that I want to share with everyone as lots of customers may face this issue. I put my Telus modem into bridge mode and am using my own Nighthawk AX3000 wireless router. Then I connected the Optik ...
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