TV
Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
2035 PostsLatest topics in TV
Remote stuck on "4" and can't exit Stingray.
All the buttons on the remote control produced the number “4”! And the TV was stuck on Stingray. Sometimes I'd manage to switch to one of the other 2 working channels, but it'd come right back on Stingray.The main box in the living room (recorder) wa...
Delay in sports brodcasts
I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from friends before I can see it.Anyone else having this iss...
Optik ticks me off
Am I the only one who has no problems connecting to optik tv in their house using an iPhone or iPad but it’s hit and miss with the Telus supplied android boxes. The apple devices can be further from the Wifi router but work faithfully. Can’t go back ...
Optik TV box shows no signal on samsung tv
It was working fine until Dec 31st 2024 (as we watched NYE programmes on that).Both boxes suddenly stopped working since last week. They both show "no signal" on 2 separate Samsung TVs (one is The Frame 2020, the other is a cheap smarttv), while they...
Telus TV app
I have been trying to access Telus TV app for the past few weeks. I can access the basic channels but not the channels I subscribe to (sportsnet, TLC, etc). I’m hoping someone here can help me. Whenever I call Telus it’s such a run around and frankly...
When I use telus tv mobile app how do I lower video quality?
When I cast TV using the app I get buffering pauses all the time. If I go to a station's website and lower video quality to 480p everything works fine
Telus box Netflix, Amazon Prime 5.1 sound
It seems that I have 5.1 sound for many live tv shows, as well as Apple TV and Disney+, however it seems that when it comes to Netflix and Prime TV, all I get is 2ch stereo. I don’t see anywhere where there’s an option to change the sound setting for...
How to file a complaint online?
I have tried to resolve an issue via a phone call. The agent could not resolve so I asked to be transfered to a supervisor. I was told this would mean up to an hour on hold. I do not have the time to wait and then explain this issue. I asked the agen...
TSN 4k
Today (Feb 4) it is supposed to be showing the Toronto Raptors game but it is showing the Winnipeg Jets game which is supposed to be blacked out where I'm from...
Can't change premium channels online
I can’t complete the last step of changing my Optik tv (Telus TV+) premium channels online. I get to the point where I am asked to continue after changing my selections.But when I click continue, I get this message I've tried using different browsers...
