There seems to be a solution to the "Sorry, playback is only available"... code is 4-44-220. Help!

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skubbie
Neighbour

Greetings Telus et al.

 

   The forums seem to suggest there is a solution to the "Sorry, playback is only available when connected to your Telus Internet at home. 4-44-20, but the resolution comes after a Telus employee DM's someone. Unsure why this fix can't be put on the public board, but please contact me with the fix.

 

Regards,

  Skubs

Community Power User
Community Power User
It’s not a public “fix” as it’s an account issue that needs individual attention when you call the rep.

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skubbie
Neighbour

Thank you for the quick reply.

   Before I wade into the Telus Support Chat stream, can this issue be resolved via Support Chat, or does it take a voice call to effect the change?

 

Thanks again,

   Skubbie

Community Power User
Community Power User
Usually a voice call will sort it out. Haven’t heard of it being done via chat although you can give it a whirl.

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