Greetings Telus et al.
The forums seem to suggest there is a solution to the "Sorry, playback is only available when connected to your Telus Internet at home. 4-44-20, but the resolution comes after a Telus employee DM's someone. Unsure why this fix can't be put on the public board, but please contact me with the fix.
Did you happen to get this issue fixed? Any keywords you provided the tech via chat or phone?
I called the tech support people and they tried a few things ranging from a fresh sign in on the app to some back end work being done. But now i still keep having the same issue.