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There seems to be a solution to the "Sorry, playback is only available"... code is 4-44-220. Help!

skubbie
Neighbour

Greetings Telus et al.

 

   The forums seem to suggest there is a solution to the "Sorry, playback is only available when connected to your Telus Internet at home. 4-44-20, but the resolution comes after a Telus employee DM's someone. Unsure why this fix can't be put on the public board, but please contact me with the fix.

 

Regards,

  Skubs

4 REPLIES 4

WestCoasterBC
Community Power User
Community Power User
It’s not a public “fix” as it’s an account issue that needs individual attention when you call the rep.

Thank you for the quick reply.

   Before I wade into the Telus Support Chat stream, can this issue be resolved via Support Chat, or does it take a voice call to effect the change?

 

Thanks again,

   Skubbie

WestCoasterBC
Community Power User
Community Power User
Usually a voice call will sort it out. Haven’t heard of it being done via chat although you can give it a whirl.

aroundtown
Neighbour

Hi skubbie,

 

Did you happen to get this issue fixed? Any keywords you provided the tech via chat or phone?

 

I called the tech support people and they tried a few things ranging from a fresh sign in on the app to some back end work being done. But now i still keep having the same issue.