I realize that this is not a premium product for Telus, I've never seen an ad for it.
I've come to this forum for about the last year looking for solutions to various problems. These all seem to follow the same basic pattern;
in the meantime, factory reset or replace the box,
But of course that is only half of it, what is left out is the countless hours dealing with support staff.
As far as I can tell this is the only official forum for Pik TV and if that is the case, the information being passed on to the consumers is lacking.
Pik TV works fine on every other platform in my house, Android and Windows, but not this box.
I understand the appeal is to have free data, but really the time and energy involved in getting it is becoming quite tedious.
I accept the limitations of Pik TV, I see it more as a gateway to Optic TV. That said, if Telus is going to offer a product then the least they can do is to maintain it.
Maybe Telus should go to a simple android box and offer subscribers a better deal on data instead of trying to keep this working.
There are very few hardware manufacturers that have a certified "Android TV platform". Telus doesn't manufacture the hardware so when (app) software updates arise and something breaks after fixing other issues/new features. They must contact the hardware provider in most instances if a software fix can't be made on their end alone. Thus it takes longer then normal at times to "fix" something. PikTV is making strides and the app is getting better on the platform, sooner later all the bugs should be out of it.
"There are very few hardware manufacturers that have a certified "Android TV platform"."
That doesn't matter to me, sounds like a good reason to move on.
" PikTV is making strides and the app is getting better on the platform, sooner later all the bugs should be out of it."
That makes it sound like we're in some kind of testing phase, maybe Telus should be paying us.
I'm just getting frustrated with this service and wanted to get my 2 cents in. I can only hope this forum is monitored by Telus employees so they can pass the frustration on.
I completely agree with this thread. As a long time customer of internet, TV (previously optik) and mobility, Telus should be embarrassed to offer this product. It does not work regularly (or well when it does) and should not be offered until it does. Price doesn't matter, just because it's cheap doesn't mean it shouldn't work.
Basic functionality such as "Turn TV on and expect to see video... but get no video but app controls visible, with sound, instead" shouldn't be an issue at this point of this product's roll out. Despite our setup being as straightforward as possible - Pik Media box directly attached to recent model HDMI TV, with 150mbps fibre internet / ethernet connection (the issue is never related to connectivity)... this happens far too often.
A bunch of steps will restore video, usually.
What gives Telus?
And then there's the app failing to load. A bunch of steps will generally not result in joy; walking away for a day or two or ten... is often required.
What gives Telus?