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Telus TV+ app on Chromecast TV not starting

BartF
Neighbour
When trying to open the Telus TV+ app on my Chromecast with TV, it's no longer opening.
It's just hanging on the Telus TV+ logo and refreshing the screen continuously.
Reboot of the Chromecast doesn't change anything.
Is anyone else having the same issue?
1 ACCEPTED SOLUTION

KHR
TELUS Team Member
TELUS Team Member

Hi @BartF @NotGood @jwyse @musicfreakcat1 @Sanrdj

 

The issue should now be resolved - you may need to:

 

1. update the app

2. clear your cache and data in Android TV settings --> Apps --> TELUS TV+, or

3. uninstall and reinstall (you will need to log back in).

View solution in original post

23 REPLIES 23

NotGood
Friendly Neighbour
Same! This started happening on both my google tv's today as well.

Optik-Kate
TELUS Team Member
TELUS Team Member

Hi @Sanrdj and @NotGood , there is a larger thread here with updates: https://forum.telus.com/t5/Pik-TV/Telus-TV-app-on-Chromecast-TV-not-starting/td-p/138887

 

As of now, this issue is resolved. You may need to:

1. update the app

2. clear your cache and data in Android TV settings --> Apps --> TELUS TV+, or

3. uninstall and reinstall (you will need to log back in).

 

I have done all of the suggestions and had two techs on the phone for over an hour. It is still not working.
Shelley