Telus TV+ app on Chromecast TV not starting

[BartF]

When trying to open the Telus TV+ app on my Chromecast with TV, it's no longer opening.
It's just hanging on the Telus TV+ logo and refreshing the screen continuously.
Reboot of the Chromecast doesn't change anything.
Is anyone else having the same issue?

[NotGood]

Same! This started happening on both my google tv's today as well.

[Optik-Kate]

Hi @Sanrdj and @NotGood , there is a larger thread here with updates: https://forum.telus.com/t5/Pik-TV/Telus-TV-app-on-Chromecast-TV-not-starting/td-p/138887

As of now, this issue is resolved. You may need to:

1. update the app

2. clear your cache and data in Android TV settings --> Apps --> TELUS TV+, or

3. uninstall and reinstall (you will need to log back in).

[shelleyannegood]

I have done all of the suggestions and had two techs on the phone for over an hour. It is still not working.
Shelley