Stuck on one channel

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Neighbour

Does anyone else have the problem of being stuck on channel with only the volume and mute buttons working? Any solutions, tried rebooting the pik box to no avail.

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Community Power User
Community Power User

Sounds like the remote may not be paired properly to the Pik TV. Is the blue light lit on the Pik box?


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Neighbour

Thanks for your reply. The blue light is lit. The pik box and remote were working fine for a few months and then the ability to use the guide or change channels became sporatic until they stop working almost completely a couple of weeks ago. That includes all other buttons. As I write low and behold the buttons are available, but as the recent past has demonstrated, not for long.

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Community Power User
Community Power User

Maybe the batteries are getting low?


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Neighbour

Since the buttons were rarely working again I got into settings and noticed a remote upgrade option. In following your suggestion that the remote might be the problem I noticed a remote upgrade and upgraded the remote, (first it said it was already upgraded but I tried again and it upgraded). I might be premature to believe it is a fix due to the past problems and frustration, but I now have some hope that it is a fix. Thanks so much for pointing me in the direction of the remote (I was thinking pik box).

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Neighbour

I also took your advice on the batteries, so I am not sure if that was the problem after all but it is working, hurrah!