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Stuck on one channel

MichaelJ
Neighbour

Does anyone else have the problem of being stuck on channel with only the volume and mute buttons working? Any solutions, tried rebooting the pik box to no avail.

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

Maybe the batteries are getting low?


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View solution in original post

5 REPLIES 5

Nighthawk
Community Power User
Community Power User

Sounds like the remote may not be paired properly to the Pik TV. Is the blue light lit on the Pik box?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Thanks for your reply. The blue light is lit. The pik box and remote were working fine for a few months and then the ability to use the guide or change channels became sporatic until they stop working almost completely a couple of weeks ago. That includes all other buttons. As I write low and behold the buttons are available, but as the recent past has demonstrated, not for long.

Nighthawk
Community Power User
Community Power User

Maybe the batteries are getting low?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

I also took your advice on the batteries, so I am not sure if that was the problem after all but it is working, hurrah!

Since the buttons were rarely working again I got into settings and noticed a remote upgrade option. In following your suggestion that the remote might be the problem I noticed a remote upgrade and upgraded the remote, (first it said it was already upgraded but I tried again and it upgraded). I might be premature to believe it is a fix due to the past problems and frustration, but I now have some hope that it is a fix. Thanks so much for pointing me in the direction of the remote (I was thinking pik box).