Something unexpected happened. Please try again later (LP1008)

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Suz
Connector

I just have my services moved this morning. Was watching PIK TV tonight and it stopped working.  I keep getting Something unexpected happened. Please try again later (LP1008).  TV, iPhone and iPad are all doing the same thing.  I have followed the instructions they give to try and clear it but it won't accept my username and password.  A little ridiculous if you ask me, it was working just fine and now no tv for me!

Community Power User
Community Power User

If you followed all instructions here. There could be an issue on the backend with the account. You’ll have to contact Telus to resolve the issue.

Suz
Connector

Thank you... yes I followed those instructions several times and it is still not working.  I will have to contact Telus tomorrow.

 

Suz
Connector

Problem still not solved even after several hours of communication and a promise from them they would call when solved.  It is now almost 24 hours since the issue started.

Relle
Resident

I’ve been getting this error too since Tuesday night. Tried calling telus yesterday gave up. Today I got through to someone. No resolution. I don’t get the error on my other devices only the TV. The consultant was suggesting a new box which I think has been ordered and will take a week whilst I have no service!

I spent may and June with so many errors as well as since I got Pik TV  I get errors every Tim Di use it from channel not available currently or too many devices are playing this happens when no other devices are accessing it. It sounds lik they want everyone to use optik! 

Suz
Connector

I agree Relle… if they can't maintain or resolve the issues with PIK TV they shouldn't be selling it!  I'm not interested in going back to Optic, I like PIK and from the looks of it I will be going the long weekend without it.  I was 39 in que yesterday before I got help and today when I went for the unresolved chat I waited maybe 15 minutes but was left still unresolved and still haven't heard back from anyone at Telus about an update.  

Skulchyski
Organizer
Telus’ customer service has gone to **bleep**! I used to like the fact I could call in and talk with someone now you get out on hold for a minimum of an hour and god forbid you call about Pik because no one has been trained and they know nothing about how it works. Now they give us this forum to help each other solve issues! I am sure glad I’m not paying the original $20! It isn’t even worth $10 as it is now.
wcn00
Friendly Neighbour

I just bought telus internet and piktv.  The internet is working fine, but piktv is not.  When I attempt to login with either the tv or a browser I get:

 
Something unexpected happened.
Please try again later (LP1008)
Retry


I build commercial software for a living and you can be sure that if I ever issued an error message like that on a publicly visible page I would be in a soup line somewhere.  Seriously "something unexpected happened"  That should be an internal message.  Anyway I suspect that they've botched the account creation somehow. 
I am now faced with the horrible expectation of spending an hour or two on hold trying to resolve this.  I wonder which country will have the pleasure of wasting my time?
ttfn...
Community Power User
Community Power User

You may just need to wait a while and retry, according to this support article.

NFtoBC
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wcn00
Friendly Neighbour

I wasn't planning to pick the phone up any time soon Smiley Happy

However its been a week since my piktv box arrived.  Could be that they have to tie some stuff off with the installation.  It could also be that its dependent on my using their wireless router which I'm not.  If thats the case... no tv for me Smiley Sad

Suz
Connector

Sorry, can't give your post a like.  How long do you suggest people wait???  That article was "no help".  My original post was in August and I am still having issues, everything seems to have to be done from the "back end" as they call it.  I have no control of my PIK TV what-so-ever, unable to manage my channels or PIK TV. When I log-in to My Account portal and click PIK TV it doesn't accept my user name or password. Further frustration is on Oct 24 I contacted them thru chat, explained what I wanted and they couldn't even help me so they submitted the request to the "Back End" and asked that I give them 72 hours.  Here it is Nov 20 and I have heard absolutely nothing and the request/order was never carried out.  Good thing I printed out the conversation.  I like the concept of PIK TV but it is too bad they promote a product that they can't even manage.