08-02-2018 01:15 AM
I just have my services moved this morning. Was watching PIK TV tonight and it stopped working. I keep getting Something unexpected happened. Please try again later (LP1008). TV, iPhone and iPad are all doing the same thing. I have followed the instructions they give to try and clear it but it won't accept my username and password. A little ridiculous if you ask me, it was working just fine and now no tv for me!
Solved! Go to Solution.
08-02-2018 01:25 AM
If you followed all instructions here. There could be an issue on the backend with the account. You’ll have to contact Telus to resolve the issue.
08-02-2018 01:25 AM
08-02-2018 01:44 AM
Thank you... yes I followed those instructions several times and it is still not working. I will have to contact Telus tomorrow.
08-02-2018 10:47 PM
Problem still not solved even after several hours of communication and a promise from them they would call when solved. It is now almost 24 hours since the issue started.
08-03-2018 04:36 PM
I’ve been getting this error too since Tuesday night. Tried calling telus yesterday gave up. Today I got through to someone. No resolution. I don’t get the error on my other devices only the TV. The consultant was suggesting a new box which I think has been ordered and will take a week whilst I have no service!
I spent may and June with so many errors as well as since I got Pik TV I get errors every Tim Di use it from channel not available currently or too many devices are playing this happens when no other devices are accessing it. It sounds lik they want everyone to use optik!
08-03-2018 07:39 PM
I agree Relle… if they can't maintain or resolve the issues with PIK TV they shouldn't be selling it! I'm not interested in going back to Optic, I like PIK and from the looks of it I will be going the long weekend without it. I was 39 in que yesterday before I got help and today when I went for the unresolved chat I waited maybe 15 minutes but was left still unresolved and still haven't heard back from anyone at Telus about an update.
08-25-2018 11:26 AM
11-20-2018 08:23 AM
I just bought telus internet and piktv. The internet is working fine, but piktv is not. When I attempt to login with either the tv or a browser I get:
11-20-2018 11:24 AM
You may just need to wait a while and retry, according to this support article.
11-20-2018 11:34 AM
I wasn't planning to pick the phone up any time soon 🙂
However its been a week since my piktv box arrived. Could be that they have to tie some stuff off with the installation. It could also be that its dependent on my using their wireless router which I'm not. If thats the case... no tv for me 😞
11-20-2018 02:11 PM
Sorry, can't give your post a like. How long do you suggest people wait??? That article was "no help". My original post was in August and I am still having issues, everything seems to have to be done from the "back end" as they call it. I have no control of my PIK TV what-so-ever, unable to manage my channels or PIK TV. When I log-in to My Account portal and click PIK TV it doesn't accept my user name or password. Further frustration is on Oct 24 I contacted them thru chat, explained what I wanted and they couldn't even help me so they submitted the request to the "Back End" and asked that I give them 72 hours. Here it is Nov 20 and I have heard absolutely nothing and the request/order was never carried out. Good thing I printed out the conversation. I like the concept of PIK TV but it is too bad they promote a product that they can't even manage.