Had pik tv for a couple months now and nothing but problems.
I've tried unplugging the box, resetting the box, and doing a factory data reset, all multiple times... still having problems.
Also tried connecting to the google play store to update pik tv that way but after trying to log to in to google I get a "network connectivity lost" error.
not a happy customer...
Hey @Jpohlic, most of those issues should be corrected with the latest firmware update, version 1.88.202. If you haven't done so already, navigate to the Google Play store on your box and update your Pik TV app.
If you continue to experience issues, please give technical support a call via: 1-888-811-2323.
I had choppy connection at first as well, couple observations:
- it was choppy on wifi, once i connected to wired LAN line it has been ok
- remote delay, two things ...it is bluetooth so it will be slower then traditional "point" type remote; I still see remote "channel change" not responding for ~30sec occasionally ..not sure what is causing that
by any chance is your router turning on/off every day?
I had this issue (losing internet connectivity), and it was linked to the fact that my router is on a timer to turn off overnight, and sometimes it would allocate a new IP address to my Telus Pik box the next day
I fixed this by forcing my router to use a FIXED IP address for my Telus box (to it's MAC address)... that way, the IP address never changes
I did this by accessing my router's admin settings, under "advanced"