Premium Channel, Fairchild (Cantonese)'s On Demand Not Updating Consistently

Reply
Hong
Resident

Hello,

 

I recently subbed to Fairchild (Cantonese Pack) and noticed a significant delay on updates for On Demand shows. There are a lot of shows that are finished airing, but are not uploaded, etc.

Examples:
1) Handmaiden United, randomly stopped updating, missing Episode 6-7, but just recently uploaded Episode 8.

2) Wonder Women, stopped at Episode 18, but still missing the remaining Episodes.


Many more recent shows missing, such as Story of Yanxi Palace.

 

I think the automated system for this Premium Channel is broken and needs investigating (unless this is manual work.) Please investigate this Premium Channel, Fairchild (Cantonese Pack.)

Thank you

TELUS Employee
TELUS Employee

Hi @Hong 

 

Thanks for bringing this to our attention! The team that manages on our On Demand catalogue is working on uploading the missing episodes. Please note, however, that not all programs are made available On Demand by our content provider partners.  

TELUS Employee
TELUS Employee

Hi @Hong 

 

An update on this - the missing episodes have been added:

 

1. Handmaidens United now has Season 1 Episodes 1-10 available

2. Wonder Women now has Season 1 Episodes 1-25 available

 

Thanks for bringing this to our attention, and apologies for the inconvenience!

Hong
Resident

Thank you very much!