PikTV app won’t start

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Connector

Fades to black for a few seconds then return to the previous screen (home), as if it crashed. Restarted and Rebooted Th box and it didn’t help. It’s on the latest update. Other apps, such as YouTube, work fine.

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Community Power User
Community Power User

Has anything in your setup changed? Any error messages at all?


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Connector

Did a factory reset, PikTV starts now. What a hassle. Back to the usual programming, which means... slow UI, a few seconds before the guide shows up...

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Community Power User
Community Power User

Ya I have the same initial lag at first launch too. Hoping next update fixes that 🙂


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Coach

Since the last update, everything has been very slow - especially the guide.

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Community Power User
Community Power User
It’s a noted problem Telus has been made aware of. Hopefully a fix can be issued soon.

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Coach

I would like something a bit more definitive and positive than "hopefully".

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Community Power User
Community Power User
Since the Neighbourhood is inhabited by customers who have no insight to the inner workings of Telus, ‘hopefully’ is about the most we can offer.
NFtoBC
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Connector

i've just tried by going into setting and clear the app cache for "pik tv" then restart seems to works fine now. shut down and turn back on couple times no more black screen so far. finger cross!