Pik tv video freezing

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Resident

Watching via app or using pik media box, video freezes, buffers or goes completely black. Audio does not cut out unless buffering. Wi-Fi is fine as I can watch Netflix or use internet without issue. I have to completely shut down (power off etc) in order to bring video back up only to have it drop 2 min later. Ideas on how to fix this?

Community Power User
Community Power User

Can you connect it by Ethernet, even temporarily to check if the behaviour continues?

 

NFtoBC
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Resident

When I had an issue like that, I found that it was resolved by clearing the cache, cookies and browser history.  Have you given that a try?

Advisor
Does it make any difference if you dismiss all the other apps running in the background? Netflix in particular. (Double-press home to see the recents list, then down & ok to dismiss an app)
Resident

i have tryed  by clearing the cache, cookies and browser history but it doent work for me any other solution...... WalgreensListens