Pik tv video freezing

[Littlemac]

Watching via app or using pik media box, video freezes, buffers or goes completely black. Audio does not cut out unless buffering. Wi-Fi is fine as I can watch Netflix or use internet without issue. I have to completely shut down (power off etc) in order to bring video back up only to have it drop 2 min later. Ideas on how to fix this?

[NFtoBC]

Can you connect it by Ethernet, even temporarily to check if the behaviour continues?

[scion1969 · Accepted solution]

When I had an issue like that, I found that it was resolved by clearing the cache, cookies and browser history.  Have you given that a try?

[dominicl]

Does it make any difference if you dismiss all the other apps running in the background? Netflix in particular. (Double-press home to see the recents list, then down & ok to dismiss an app)

[TerryStevens]

i have tryed  by clearing the cache, cookies and browser history but it doent work for me any other solution...... WalgreensListens