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My Pik was offline as well. Standard troubleshooting didn't fix. It just came back online on its own a few minutes ago.
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Neither working here in the Okanagan (Error x-x-104)! Really looking forward to the new version next week, betting 10 bucks that the annoying errors will still not be fixed! Why? Because the geniuses at Telus prefer to introduce new features instead of fixing the s#1tty software for the box first. The errors are here for two years now, and nothing is fixed, really shame on you! Simply blame Harper, eh the box. Buy an AppleTV? I don't think so, that one also is still not working!
Sadly, I too have just experienced the tragic death of my Pik TV. I've tried all types of resuscitation techniques (uplugged, reset to factory defaults, etc.) to no avail. I have use of YouTube and other apps but Pik TV access results in a blank, grey screen. The patient is non-responsive and pulling the plug does not change the situation. It's like the Pik TV I once knew is gone forever. I have an old Apple TV box (not 4th gen) that does not support the Pik TV app and I don't feel like going out and spending $229 on a new Apple TV 4K. I find little convenience in connecting my Mac to my Apple TV and watching Pik TV through my browser - kinda defeats the purpose of having a Pik TV box. Can anyone out there explain what has happened before I spend 3 hours with some tech support person?
How long have you had the PikTV device? I believe it has a 1 year warranty.
Can you delete and re-install the PikTV App on the device? Maybe ask this question of the tech support folks.
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I'm sorry to hear that this is happening - I am not aware of any outages that would be causing this, so I think it's your box. We do have a one-year warranty, so if you're within this window, you can call in to 310-MYTV and speak to our Loyalty department. A quick check shows the current wait times are about 10-15 minutes, so you shouldn't have to spend 3 hours. I'd make sure that you let the agent know up front that you've done a whole bunch of troubleshooting on your own.
Unfortunately, it's an Apple limitation which prevents the ability to download apps onto older Apple TVs. Any Apple TV 3rd gen and older does not have access to the App store. If you do want to upgrade to the Apple TV 4K at some point - we do have a financing option of paying out the $229 over 24 equal monthly installments with 0% interest, but we should be able to get you sorted on the Pik box right now.