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Pik tv box

RW
Neighbour
I ordered pik tv the service was terrible it never worked so opted to go with optik. I wanted to send box back but was told that i bought it and can keep it. It doesnt work where do i send it and who pays fir the cost.
1 ACCEPTED SOLUTION

melissaj
TELUS Employee
TELUS Employee

@RW we have a 30 day money back guarantee so if you cancelled within 30 days you can send it back and get a full refund. 

 

https://www.telus.com/en/bc/support/article/pik-tv-30-day-money-back-guarantee 

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4 REPLIES 4

NFtoBC
Community Power User
Community Power User

It is yours to keep, or find another friend who wants to try it out.

 

NFtoBC
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melissaj
TELUS Employee
TELUS Employee

@RW we have a 30 day money back guarantee so if you cancelled within 30 days you can send it back and get a full refund. 

 

https://www.telus.com/en/bc/support/article/pik-tv-30-day-money-back-guarantee 

Stephanie14xo
Just Moved In
No you can’t send it back. You’ve paid for it , so it’s yours. You can sell it though.

NFtoBC
Community Power User
Community Power User

@Stephanie14xo

    @melissaj has stated you can return it within the 30 day guarantee period.

 

NFtoBC
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