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Pik TV "No Internet Connection"

green1
Just Moved In

I have Pik loaded on an android TV box (NVIDIA Shield) and it also pops up "No Internet" when I launch the app, there's no way to continue past that point.

 

I also have the Pik App on my phone and I get an error message pop up that says "No Internet Connection", if I click "ok" everything in the app seems to work fine.

 

To be clear, on both devices internet works fine, and other apps such as Netflix, Disney+, Prime, etc all work flawlessly.

 

My assumption is that some form of firewall rule or such is causing Pik some issues, but I don't have any exotic rules setup, and am at a loss to figure out what might be wrong. Any ideas or suggestions on what to try here?

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

Have you tried deleting and re-installing the App on your NVIDIA device?

 

NFtoBC
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View solution in original post

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Have you tried deleting and re-installing the App on your NVIDIA device?

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

I did reinstall it, no difference. The fact that I get the same error message on my phone (albeit bypassable) makes me think it's a firewall issue rather than a device or app issue.