TV
Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
2156 PostsLatest topics in TV
Optik tv package
Signed up for a new Optik tv package. First what I got was every channel available to Telus but no ability to record anything. Called Support, they put a ticket in. Next day had to log in again on the optik boxes, now I can record but now I have very...
Very odd PVR recording error
On my PVR I have set as a series the program "The Visioneers With Zay Harding" on KIRO ch 133, which is seen each Saturday. On April 12, my PVR recorded the show for that day, and also started to record the program for the following April 19 show! Th...
Billing Inconsistencies Following TV Upgrade
Our whole process with Telus had been an absolute nightmare. I was put on a TV contract without accepting the term. I only upgraded my TV package and I was charged additional fees for set up. After three separate phone calls and 5 hours of my time wa...
Handmaid's Tale S1E6 on Crave
Anyone else not able to watch this program On Demand? I get an error message "Unable to play video. Please try again later."
Free 55 inch 4k Samsung TV
I signed up for an internet+optik tv bundle last Nov 18. The offer comes with a free Samsung TV. It has been more than 9 weeks and we have not received it yet. Does it really take this long?
Persistent error message on several on demand show
There have been persistent error messages on several on demand shows over the last two weeks saying “retry later”. Currently, these messages are happening on these on demand shows- Empathie S1 E4 (Crave)- Law & Order Toronto S2 E7 -Law & Order S24 E1...
Optik on Apple TV won't show prior hours content
Optik TV on the Apple TV used to allow you to watch earlier content but in the last few weeks it won't allow me to rewind, or play a show from the start, or even go to an earlier show in the day and play it. I have a subscription to Optik+ and it use...
Unable to play message: White Lotus S3E8
The LAST episode of White Lotus season 3 on Crave is not playing. Error message simply says “unable to play. Try again later”. It’s been days of it not working now.
Missing Survivor Episode
Survivor season 48 episode 8 didn’t record (though I have a series record set up) and gives the error “unable to play video. Please try again later” when I try to watch it on demand.
Telus Services not working
I keep having the following problems, and they are reoccurring issues, but Telus never fixes them, so I have to keep calling. Recording not working: I pay for recording, but there is a TV error saying I'm not allowed to record as I need to subscribe ...
