Pik TV is now on Apple TV

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Community Manager
Community Manager

Hey Neighbours, some exciting news! We're dedicated to providing you with new and exciting features that make streaming live TV better and easier. Our latest milestone puts Pik TV for the first time on Apple TV, providing an overall enhanced viewing experience without the need for additional hardware.

 

Here's some info on how to watch Pik TV on your Apple TV.

 

1) Start watching live TV on your Apple TV

Using your Apple TV 4K or any 4th generation Apple TV device, simply download the Pik TV app and login using your My TELUS credentials.

 

2) On Demand purchases

Currently, On Demand purchases are unavailable via the Pik app on Apple TV. We're working hard to enable this feature. In the meantime, you can easily make On Demand purchases through your browser or any Android device. In addition, you are still able to watch already purchased assets on your Apple devices.

 

3) Having issues with your Apple TV?

TELUS does not support hardware issues for Apple TV. For Apple TV related issues, please contact Apple directly or visit support.apple.com/en-ca.

 

For more details on Pik TV, please visit the Pik TV website

For support articles, please visit the dedicated Pik TV support articles

For more discussions topics, please visit the Pik TV Neighbourhood forums

PBA
Connector

Thank you!

 

finally, I can consolidate all my viewing on Apple TV.

 

Question: does the Pik app play nice with the Apple TV app?

kjb86
Friendly Neighbour

Interesting.  Anyone who has this working let me know as i'd like some feedback first before re-trying the service out.

I just tried to add online but of course Telus cannot verify my address for whatever reason and I really don't feel like calling in and waiting on hold for half hour plus.

kjb86
Friendly Neighbour

Also, quick question - how does this affect data usage?  I know with the crummy android box it doesn't count, but ATV?

Community Power User
Community Power User

@PBA  not right now, perhaps they will in a later update.  The tv app is pretty useless imho.

 

@kjb86  Running on ATV the UI is much more smooth and responsive. Picture quality is really good even on hockey. The guide is also vastly improved over it’s android counterpart.

 

As long as on your home (Telus) connection, you won’t consume data.

atheoncrutch
Connector
@WestCoasterBC the tv app can actually be really handy for consolidating shows and movies from all the different apps on your ATV into one place. I find it very useful and hope PikTV gets integrated eventually.

Regardless, it’s great to hear that PikTV is working well on the ATV. I’ll be signing up ASAP!
Community Power User
Community Power User

PikTV guide in Apple TV.

8B33C4AF-C62A-4761-B7AC-3663C1B75293.jpeg

 

 

 

Community Power User
Community Power User

I like the guide there. Wonder if that UI could grow on the Android one... How well does on demand work?

Community Power User
Community Power User

The inability to rent movies through the App was a bit of a pain, but there are, of course, the full select of iTunes video to peruse.

 

On demand was otherwise comparable to the PikTV device. I found it smooth, and recommend it to anyone owning or considering an ATV.

 

NFtoBC
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canucks4life
Ambassador

@dru Is Telus leaving us Android TV users out in the dark or what?

Boomer407
Friendly Neighbour
I’m having issues signing into the app. At the “enter your TELUS my account login” I get the sign In wheel Indefintely. Have tried rebooting, deleting and reinstalling the app etc with no change
TELUS Employee
TELUS Employee

@Boomer407 Can you force close the app by double clicking the TV app button, swiping up on the Pik TV app and then re-launch it. Please let me know if that resolves the issue - if not, please PM me so that I can take a look at your login issue.

Community Power User
Community Power User

Did you just subscribe, or are you a longer term PikTV user?

Have recent logins on the PikTV device been successful?

Your My TELUS (formerly My Account) credentials are working for the My Telus Login?

 

If other logins are successful, You may need a reset of your account. I suggest contacting Telus through their social media accounts on Twitter or Facebook, to save you waiting time.

 

NFtoBC
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PBA
Connector

Hi @Boomer407,

 

Yeah, I saw that behaviour when I downloaded the app and tried it out before re-subscribing to Pik TV — in other words I didn't have Pik on my account.

 

As soon as I had re-subscribed to Pik it logged in fine.

 

@dru and @SantasLittleHelper: Anyway the app can fail gracefully (with a useful error msg) if a Telus account user without Pik on their account tries to sign in to the app?

 

 

Boomer407
Friendly Neighbour
Force closing the app does not fix the issue, I’m a longer term Pik tv subscriber, have had it for about 6 months. My TELUS account logins still function correctly on my desktop and on the Pik tv box
Boomer407
Friendly Neighbour
1Hr 45 to get through on the phone finally sorted this out. Something had to be reset on the back end
Boomer407
Friendly Neighbour
After a couple days of using the new Apple TV app, I find it much more responsive with a better user interface than the Pik tv box. I am having some issues with the app crashing mid streaming, which requires a reboot to the Apple TV. Happens randomly but usually after 30 minutes to an hour of viewing.
Community Power User
Community Power User
I found it goes to a black screen at program change sometimes on the half hour, sometimes on the hour. Pressing Menu a couple of times brought me back to a recovery point.
NFtoBC
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TELUS Employee
TELUS Employee

@Boomer407 Thanks for this feedback, I may reach out with some additional questions as we work through the root cause. I'm glad you're enjoying it so far!

TELUS Employee
TELUS Employee

@NFtoBC thanks for the feedback, is it when you've been watching for a while (+3 hours) or even if you tune in to a channel watch a show and then the next program is up?

We have a known issue resulting in the same black screen that we're working to address, but it doesn't sound like it's the same steps to recreate. Thanks for your help!