Pik TV is now on Apple TV

[dru]

Hey Neighbours, some exciting news! We're dedicated to providing you with new and exciting features that make streaming live TV better and easier. Our latest milestone puts Pik TV for the first time on Apple TV, providing an overall enhanced viewing experience without the need for additional hardware.

Here's some info on how to watch Pik TV on your Apple TV.

1) Start watching live TV on your Apple TV

Using your Apple TV 4K or any 4th generation Apple TV device, simply download the Pik TV app and login using your My TELUS credentials.

2) On Demand purchases

Currently, On Demand purchases are unavailable via the Pik app on Apple TV. We're working hard to enable this feature. In the meantime, you can easily make On Demand purchases through your browser or any Android device. In addition, you are still able to watch already purchased assets on your Apple devices.

3) Having issues with your Apple TV?

TELUS does not support hardware issues for Apple TV. For Apple TV related issues, please contact Apple directly or visit support.apple.com/en-ca.

For more details on Pik TV, please visit the Pik TV website

For support articles, please visit the dedicated Pik TV support articles

For more discussions topics, please visit the Pik TV Neighbourhood forums

[Boomer407]

@SantasLittleHelper
I am experiencing the exact same problem as @NFtoBC. It crashes sometimes after 30 minutes and sometimes after an hour and I agree it happens at program change. Pik tv app goes to a black screen, can double click the tv button and reboot the PIk app

[stephenathome]

I created an account on this community for the sole reason of reporting that I have the exact same issue. I have an AppleTV 4th gen with piktv app and it goes black during live TV streaming. I'll watch for some more specifics but it is pretty annoying, and the fact that so relatively few people with this setup have had the same issue leads me to believe it's likely systemic. Hopefully can be resolved as it is quite annoying!

[WestCoasterBC]

Have a look at the thread here.

[clint17]

Hi

I'm too old to fall for a fishing scam!

"

• TELUS account number (found on your bill)
• App store account associated with the device(s) that you will be using for Pik TV trials

"

clint17

[SantasLittleHelper]

Hi!

We are trying to recruit more testers for both Apple TV and iPhone/iPad. Sumeet is a member of our Product Development team helping us to extend the trial group so you may not have been as familiar with her on this forum.

I do hope that if you're interested you join our test group. We pushed out a new Pik TV app update last night for Apple TV which should resolve the black screen issue and also has some new features like auto-play next episode when watching an On Demand TV Series.

Either way, I'm interested in hearing you're feedback so if you don't want to join the trial please continue to post on here or you can send me your feedback directly.

Thanks again for your support,
Tanya

Product Development Team

[Nivende2]

So far no black screen! Thanks

Sent from my iPhone

[iPIK]

Hi Nivende2,

Do you know if the App you tested has officially rolled out or not?  I missed my chance to be a tester.

Thanks,

Eric

[SantasLittleHelper]

Just to close off the question in case anyone else was wondering, but the black screen issue was fixed on April 4th. 

Thanks again to everyone providing feedback in this forum!

[Nivende2]

I am only on a test group for the iPhone app not the TV app and no it has not.

Sent from my iPhone

[SantasLittleHelper]

@Boomer407 Thanks for this feedback, I may reach out with some additional questions as we work through the root cause. I'm glad you're enjoying it so far!

[NFtoBC]

Did you just subscribe, or are you a longer term PikTV user?

Have recent logins on the PikTV device been successful?

Your My TELUS (formerly My Account) credentials are working for the My Telus Login?

If other logins are successful, You may need a reset of your account. I suggest contacting Telus through their social media accounts on Twitter or Facebook, to save you waiting time.

[PBA]

Hi @Boomer407,

Yeah, I saw that behaviour when I downloaded the app and tried it out before re-subscribing to Pik TV — in other words I didn't have Pik on my account.

As soon as I had re-subscribed to Pik it logged in fine.

@dru and @SantasLittleHelper: Anyway the app can fail gracefully (with a useful error msg) if a Telus account user without Pik on their account tries to sign in to the app?

[Wader]

I'm having the exact same problem. Apple TV just spins when logging in. Android box works no problem. iphone app won't let me login either, but on the phone I get LP1008 error

[dru]

@Wader The LP1008 error can be an account level issue but we won't be able to determine that in the community. This is something we've flagged to our dev team but in the interim, please connect with our technical support team by phone: 310-TECH (8324), 24/7

[Trev_s]

Is PikTV available on other android TV devices yet (Amazon Fire TV)?

[WestCoasterBC]

Not currently, perhaps in the future. You’re welcome to suggest it in the ideas thread. So far it’s only been on the Android TV platform and Apple TV.

[LilyMuRB]

This is the exact same issue I am having with Pik myself. I just got the service today.

[Jason_S]

Can I use the Apple TV app on my Shaw internet? We have Shaw at our lake property. It is in the same province as our home. I would switch to Telus but Shaw is faster right now at the lake.

[NFtoBC]

You need the most recent Apple TV device to access the PikTV App for Apple TV.

[SantasLittleHelper]

@Jason_S As long as you have TELUS HSIA at your home (same address as the one you subscribed to with Pik TV) you should be good to go, but you'll only receive content that is available out of home. 

[Patthe]

Is there a plan for Telus to remap the play/pause button to guide?

That one downfall I notice. Since there is no guide button on menu.