Hi, I too created an account here to check on the status of the Black Screen issue. Has the issue been resolved yet? I am experiencing the black screen problem (not necessary at program change) on the ATV PikTV App.
I have a second issue that is similar to @YVRcub, when I try to play this particular channel (LSTV) on iPhone/iPad (through PikTV App and web browser), it says "Sorry, playback is only available when connected to your TELUS Internat at home" and I am on my home Internet. I am able to play it on my Laptop web browser and PiKTV on ATV though.
Does force closing the Pik TV app temporarily stop the black screen / freezing for anyone? Doesn’t seem to help my situation.
Last night I was getting non stop freezing / black screen on Food Network approx every 1-3 mins. I tried force closing the Pik TV app and all other Apple TV apps, rebooting the Apple TV and even signing out and back into the Pik TV app, nothing worked. Other channels I tried at the time seemed fine. Today I saw the same behaviour on another channel (Knowledge Network). It would freeze and go to a black screen every couple of minutes. Tried another channel, and it has been streaming fine.
One interesting thing was that at the time I was seeing issues with Food Network last night, I also tried on my iPhone and was getting freezing also on both Wifi and LTE. At this point I am unsure if it is the app itself, or just issues with individual channels at different times? Really at a loss.
@themikea Hi! I'm on the Product team for Pik TV on Apple TV and wanted to let you know that we identified root cause and we are working on the fix. Once we test it out and confirm it resolves the problem we'll be providing an app update to resolve the issue - stay tuned!
Could that be an issue with the Android box too? Would be nice if somebody looked finally at that p.. too! For the last four months nobody seemed to really care.
Any help to get a halfway working product would be nice.
You are not alone. Nothing fixed - as expected - with the "new" version, for the media box too. Just don't spent a single penny on "more capable hardware" until word is out from somebody, that PikTV is finally fixed and working, which most likely is not going to happen before the pos is dead.
Telus - the future sucks!
We have a fix for the black screen issue and have been looking to add additional testers to verify the fix. Would you like to help us test new features, fixes with future releases? If so, please send me a direct message and I can help you out.
Click on their name here a window will open up. You will see a big green button send private message.
We are trying to recruit more testers for both Apple TV and iPhone/iPad. Sumeet is a member of our Product Development team helping us to extend the trial group so you may not have been as familiar with her on this forum.
I do hope that if you're interested you join our test group. We pushed out a new Pik TV app update last night for Apple TV which should resolve the black screen issue and also has some new features like auto-play next episode when watching an On Demand TV Series.
Either way, I'm interested in hearing you're feedback so if you don't want to join the trial please continue to post on here or you can send me your feedback directly.
Thanks again for your support,
Product Development Team