09-18-2018 04:56 PM
Hey Neighbours, some exciting news! We're dedicated to providing you with new and exciting features that make streaming live TV better and easier. Our latest milestone puts Pik TV for the first time on Apple TV, providing an overall enhanced viewing experience without the need for additional hardware.
Here's some info on how to watch Pik TV on your Apple TV.
1) Start watching live TV on your Apple TV
Using your Apple TV 4K or any 4th generation Apple TV device, simply download the Pik TV app and login using your My TELUS credentials.
2) On Demand purchases
Currently, On Demand purchases are unavailable via the Pik app on Apple TV. We're working hard to enable this feature. In the meantime, you can easily make On Demand purchases through your browser or any Android device. In addition, you are still able to watch already purchased assets on your Apple devices.
3) Having issues with your Apple TV?
TELUS does not support hardware issues for Apple TV. For Apple TV related issues, please contact Apple directly or visit support.apple.com/en-ca.
For more details on Pik TV, please visit the Pik TV website
For support articles, please visit the dedicated Pik TV support articles
For more discussions topics, please visit the Pik TV Neighbourhood forums
02-05-2019 09:01 PM
03-03-2019 07:19 PM
Any news on the ATV app fix ? I have been away for a while but when I came back the black screen issue is still there. Just an annoyance not a showstopper. thx
03-03-2019 10:48 PM
You are not alone. Nothing fixed - as expected - with the "new" version, for the media box too. Just don't spent a single penny on "more capable hardware" until word is out from somebody, that PikTV is finally fixed and working, which most likely is not going to happen before the pos is dead.
Telus - the future sucks!
03-04-2019 04:09 AM
03-27-2019 03:41 PM
We have a fix for the black screen issue and have been looking to add additional testers to verify the fix. Would you like to help us test new features, fixes with future releases? If so, please send me a direct message and I can help you out.
03-27-2019 04:47 PM
03-27-2019 05:47 PM - edited 03-27-2019 07:35 PM
Click on their name here a window will open up. You will see a big green button send private message.
03-27-2019 07:20 PM
Thanks, I did not know that .
04-05-2019 02:53 AM
11-14-2018 04:37 PM
I should add that the Android box works and that Telus has tried hard to resolve the problem.
11-17-2018 11:28 PM
I ran a Apple TV 4K - PIK test on my other TV but had the same results - A black screen after about 90 minutes. Must be the app or network is the problem. Whether via wifi or ethernet - the results were the same.
11-22-2018 11:05 PM
Same here... just got Pik TV... and on Apple TV, after around 90 min, black screen... close the app, and was able to get back... but definitely it’s error with app or network etc... I have the feeling, Telus got a setting ... since everybody seems to get it around 90 min...
hope for a fix soon.
11-22-2018 11:09 PM
Also I noticed... this is not on the Apple TV app, but the iPad app... when I tried to connect to CBC French, I always get a messaging impossible to view unless I’m on my Telus network... and I am... weird.
12-28-2018 06:25 PM
12-30-2018 11:50 PM
Basically I just close the app and restart it before watching TV . I stopped with the special settings.
01-01-2019 11:14 AM
01-01-2019 12:10 PM
11-14-2018 11:57 PM - edited 11-14-2018 11:59 PM
This is awesome! great milestone. Is there a timeline for being able to cast PikTV from our phones?
11-15-2018 12:35 AM
12-10-2018 03:22 PM
12-10-2018 04:57 PM
@brownknuckles yes please can you send me a screenshot and I'll raise this with the right people to have this corrected. I agree this would be misleading if you were trying to cast/Airplay content as that is not supported at this time. Thanks for the flag!