Pik TV is now on Apple TV

Reply
Highlighted
Community Power User
Community Power User
It’s a software issue (app) not hardware. It requires a update one which hopefully comes soon.

Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Resident

Hi, I too created an account here to check on the status of the Black Screen issue.  Has the issue been resolved yet?  I am experiencing the black screen problem (not necessary at program change) on the ATV PikTV App.

 

I have a second issue that is similar to @YVRcub, when I try to play this particular channel (LSTV) on iPhone/iPad (through PikTV App and web browser), it says "Sorry, playback is only available when connected to your TELUS Internat at home" and I am on my home Internet.  I am able to play it on my Laptop web browser and PiKTV on ATV though.

Highlighted
Advocate
Not been resolved but it does help to close all open apps before starting up the PIK app on your ATV.

How to force-close an app with the Siri Remote on Apple TV
Turn on Apple TV. While on the Home screen, double-click the TV button on the Siri Remote. ... Swipe to the right on the trackpad to find the app you wish to force- close. Swipe up on the trackpad to force the app to close.
Highlighted
Connector

Does force closing the Pik TV app temporarily stop the black screen / freezing for anyone?  Doesn’t seem to help my situation.

 

Last night I was getting non stop freezing / black screen on Food Network approx every 1-3 mins.  I tried force closing the Pik TV app and all other Apple TV apps, rebooting the Apple TV and even signing out and back into the Pik TV app, nothing worked.  Other channels I tried at the time seemed fine.  Today I saw the same behaviour on another channel (Knowledge Network).  It would freeze and go to a black screen every couple of minutes.  Tried another channel, and it has been streaming fine.

 

One interesting thing was that at the time I was seeing issues with Food Network last night, I also tried on my iPhone and was getting freezing also on both Wifi and LTE.  At this point I am unsure if it is the app itself, or just issues with individual channels at different times?  Really at a loss.

 

Highlighted
Advocate
I would call Telus if you are getting problems across platforms. I never had that problem.
Highlighted
Connector
I spoke with support last night. After a bit of troubleshooting with the Apple TV app they said they put a request in to do a reset on my profile which could take 1-2 days. So I guess I just have to wait and see if anything changes. I have no problem watching certain channels for hours, CBC and CTV 2 seem fine, others like Food Network can barely go 5 minutes without getting a black screen.

Really disappointed with PikTV so far. Will have to cancel if this isn’t fixed.
Highlighted
TELUS Employee
TELUS Employee

@themikea Hi! I'm on the Product team for Pik TV on Apple TV and wanted to let you know that we identified root cause and we are working on the fix. Once we test it out and confirm it resolves the problem we'll be providing an app update to resolve the issue - stay tuned!

Highlighted
Advocate
Great, love the ATV app. Test the new app on hockey games too. Lately I have been getting instant black screen on the Oilers game (masochist) . Usually the game is offered on more than one channel and by trying all availability for Oiler game channels I was able to get the game going. HGTV goes black after an hour or so. I aways close then open the app when I watch PIK.

Sent from my iPhone
Highlighted
Coach

Hi

 

Could that be an issue with the Android box too? Would be nice if somebody looked finally at that p.. too! For the last four months nobody seemed to really care.

 

Any help to get a halfway working product would be nice.

 

clint

 

 

Highlighted
Advocate
I am using a Apple TV on PIK.

Sent from my iPhone
Connector

What version of Apple TV with PikTV run on?  Only the current 4k version?  Non-4k 4th gen?  3rd gen?

 

Thanks.

Highlighted
Community Power User
Community Power User
It will only run on Apple TV 4K and 4th generation only.

Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Advocate

Any news on the ATV app fix ? I have been away for a while but when I came back the black screen issue is still  there.  Just an annoyance not a showstopper.  thx

Highlighted
Coach

You are not alone. Nothing fixed - as expected - with the "new" version, for the media box too. Just don't spent a single penny on "more capable hardware" until word is out from somebody, that PikTV is finally fixed and working, which most likely is not going to happen before the pos is dead.

 

Telus - the future sucks!

 

Highlighted
Advocate
I seem to have gotten through a hockey game with no black screen on my Apple TV. If I get a black screen I close the PIK app and restart it again . Not ideal but I still think that Pik is still a good cord cutter solution (if you have an Apple TV).

Sent from my iPhone
Highlighted
TELUS Employee
TELUS Employee

Hi @Nivende2 


We have a fix for the black screen issue and have been looking to add additional testers to verify the fix. Would you like to help us test new features, fixes with future releases? If so, please send me a direct message and I can help you out. 

Thanks!
Tanya

Highlighted
Advocate
Yes but unsure how to send private message thx

Sent from my iPhone
Highlighted
Community Power User
Community Power User

Click on their name here a window will open up. You will see a big green button send private message.


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Advocate

Thanks,  I did not know that .  

Highlighted
Resident
Hi new here and also new Telus internet and Pik TV customer with new ATV 4K and having the black out issue. I would like to be on board to try and test if you have beta apps or solutions.
Highlighted
Community Power User
Community Power User

Have a look at the thread here.


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Coach

Hi

 

I'm too old to fall for a fishing scam!

 

"

  • TELUS account number (found on your bill)
  • App store account associated with the device(s) that you will be using for Pik TV trials

"

 

clint17

 

Highlighted
TELUS Employee
TELUS Employee

Hi!

 

We are trying to recruit more testers for both Apple TV and iPhone/iPad. Sumeet is a member of our Product Development team helping us to extend the trial group so you may not have been as familiar with her on this forum.

I do hope that if you're interested you join our test group. We pushed out a new Pik TV app update last night for Apple TV which should resolve the black screen issue and also has some new features like auto-play next episode when watching an On Demand TV Series.

Either way, I'm interested in hearing you're feedback so if you don't want to join the trial please continue to post on here or you can send me your feedback directly.

Thanks again for your support,
Tanya

Product Development Team

Highlighted
Advocate
So far no black screen! Thanks

Sent from my iPhone
Highlighted
Resident

Hi Nivende2,

 

Do you know if the App you tested has officially rolled out or not?  I missed my chance to be a tester.

 

Thanks,

Eric

Highlighted
TELUS Employee
TELUS Employee

Just to close off the question in case anyone else was wondering, but the black screen issue was fixed on April 4th. 

Thanks again to everyone providing feedback in this forum!

Highlighted
Advocate
I am only on a test group for the iPhone app not the TV app and no it has not.

Sent from my iPhone
Highlighted
Resident
Hello! Can’t seem to find an answer to this anywhere! But does Pik TV use data when watched on an Apple TV? And what about on a laptop while at home using my TELUS internet
TIA
Highlighted
Advocate
PIK is a IPTV encrypted signal through a private network. Netflix is through the public internet. No , PIK does not use
your data but Netflix does.

The Apple TV does not change the nature of the signal. The-set box decodes the signal.

Sent from my iPhone
Highlighted
Connector

How much data would it consume if its not connected to your telus home internet?