@themikea Hi! I'm on the Product team for Pik TV on Apple TV and wanted to let you know that we identified root cause and we are working on the fix. Once we test it out and confirm it resolves the problem we'll be providing an app update to resolve the issue - stay tuned!
Could that be an issue with the Android box too? Would be nice if somebody looked finally at that p.. too! For the last four months nobody seemed to really care.
Any help to get a halfway working product would be nice.
You are not alone. Nothing fixed - as expected - with the "new" version, for the media box too. Just don't spent a single penny on "more capable hardware" until word is out from somebody, that PikTV is finally fixed and working, which most likely is not going to happen before the pos is dead.
Telus - the future sucks!
We have a fix for the black screen issue and have been looking to add additional testers to verify the fix. Would you like to help us test new features, fixes with future releases? If so, please send me a direct message and I can help you out.
Click on their name here a window will open up. You will see a big green button send private message.
I ran a Apple TV 4K - PIK test on my other TV but had the same results - A black screen after about 90 minutes. Must be the app or network is the problem. Whether via wifi or ethernet - the results were the same.
Same here... just got Pik TV... and on Apple TV, after around 90 min, black screen... close the app, and was able to get back... but definitely it’s error with app or network etc... I have the feeling, Telus got a setting ... since everybody seems to get it around 90 min...
hope for a fix soon.
Also I noticed... this is not on the Apple TV app, but the iPad app... when I tried to connect to CBC French, I always get a messaging impossible to view unless I’m on my Telus network... and I am... weird.