@Jason_S As long as you have TELUS HSIA at your home (same address as the one you subscribed to with Pik TV) you should be good to go, but you'll only receive content that is available out of home.
@Patthe thanks for the feedback - we're working hard to implement some changes to the app including some of the ones suggested. At the moment, if you use Voice in the Search section of the Pik TV menu on tvOS then it will return Pik TV results. Using Voice anywhere else in the app does currently bring up Apple's results, but we're working to address this.
I am having a problem where I get a black screen with my Apple TV PIK set up after about an hour and a bit Perhaps I need to adjust the sound periodically. I adjusted the go to sleep and did a hard reboot as well as reinstalling PIK . I hope there is a solution. I much prefer using the ATV over the Android box. This problem seems to be only when I use PIK on Apple TV.
No I do not think the black screen happens on program changes - more like time about an hour 20 minutes. I watched a movie with no interruptions though. This problem is fairly new to me. If this is a known problem is there a known solution. Today I reset to factory the ATV and reinstalled PIK just to see. I would hate to go back to the Android box as it had other annoying issues.
I factory reset my ATV and it did help but today the black screen came on again. Usually happens on HGTV in the middle of a program . Very annoying for my wife. Has anyone connected a ATV 4K to their modem via coaxial to ethernet adaptors at both ends ?
Has anyone connected a ATV 4K to their modem via coaxial to ethernet adaptors at both ends ?
Mine is connected by Ethernet. If you can't get an Ethernet cable to the location of your ATV, you could try MOCA and coax, or Boost Wi-Fi to improve your Wi-Fi signal.
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I created an account on this community for the sole reason of reporting that I have the exact same issue. I have an AppleTV 4th gen with piktv app and it goes black during live TV streaming. I'll watch for some more specifics but it is pretty annoying, and the fact that so relatively few people with this setup have had the same issue leads me to believe it's likely systemic. Hopefully can be resolved as it is quite annoying!
How do you connect the MOCA's . At the T3200 router can I connect to the cable outlet using the cable output on the router or do I connect to the cable outlet using a lan port and a MOCA, At the ATV end i have a cable connection so I would need another MOCA. Basically how can run ethernet to my ATV using my Shaw coax in between the router and the ATV using MOCA's ?
I figured out that I just need one Telus MOCA ECB6200 to get ethernet to my ATV via coaxial from T3200M. The trouble is having ethernet to my ATV going to solve the black screen issue ? Does Telus sell the ECB6200 ?
We have reached the end of the road on our PIK ATV app experiment. Telus hooked up the modem directly by ethernet. The PIK went to black screen just like when the ATV was on WIFI. I hope that Telus can resolve this problem for other users sometime in the future. Do not buy a ATV with the hope of a working Apple ATV app. Telus did try to fix the problem but something must be wrong with the app. My ATV works fine except for the PIK app.
@Nivende2 - I'm going to send you a private message for some details, thank you for sharing on this forum and I do hope that I can resolve the problems that you're experiencing.
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I ran a Apple TV 4K - PIK test on my other TV but had the same results - A black screen after about 90 minutes. Must be the app or network is the problem. Whether via wifi or ethernet - the results were the same.
Same here... just got Pik TV... and on Apple TV, after around 90 min, black screen... close the app, and was able to get back... but definitely it’s error with app or network etc... I have the feeling, Telus got a setting ... since everybody seems to get it around 90 min...
hope for a fix soon.
Also I noticed... this is not on the Apple TV app, but the iPad app... when I tried to connect to CBC French, I always get a messaging impossible to view unless I’m on my Telus network... and I am... weird.
@brownknuckles yes please can you send me a screenshot and I'll raise this with the right people to have this corrected. I agree this would be misleading if you were trying to cast/Airplay content as that is not supported at this time. Thanks for the flag!