Each time it was just as a new show was starting on the same channel. It has happened about 30 minutes in, and an hour in. Both times I noticed was having watched the channel continuously without adjusting the remote for the period. I first thought it was because the specific show I was watching ended, but on retrying, it continued through to the next episode before dropping out, within a minute of the of the end of show 2.
@Wader The LP1008 error can be an account level issue but we won't be able to determine that in the community. This is something we've flagged to our dev team but in the interim, please connect with our technical support team by phone: 310-TECH (8324), 24/7
PikTV on the Apple TV works the same as PikTV device itself:
From The PikTV site:
Does watching Pik TV count towards my internet data allowance?
Because Pik TV is an IPTV service, watching live and On Demand TV through the Pik media box is separate from your internet service and will not count towards your data usage. At home, watching Pik TV live or VOD content with the Pik TV media box is included with your Pik TV subscription. However, use of apps – including Netflix – on the Pik TV media box will use your internet data. Away from home, data usage charges also may apply (emphasis mine).
@Jason_S As long as you have TELUS HSIA at your home (same address as the one you subscribed to with Pik TV) you should be good to go, but you'll only receive content that is available out of home.
@Patthe thanks for the feedback - we're working hard to implement some changes to the app including some of the ones suggested. At the moment, if you use Voice in the Search section of the Pik TV menu on tvOS then it will return Pik TV results. Using Voice anywhere else in the app does currently bring up Apple's results, but we're working to address this.
I am having a problem where I get a black screen with my Apple TV PIK set up after about an hour and a bit Perhaps I need to adjust the sound periodically. I adjusted the go to sleep and did a hard reboot as well as reinstalling PIK . I hope there is a solution. I much prefer using the ATV over the Android box. This problem seems to be only when I use PIK on Apple TV.
No I do not think the black screen happens on program changes - more like time about an hour 20 minutes. I watched a movie with no interruptions though. This problem is fairly new to me. If this is a known problem is there a known solution. Today I reset to factory the ATV and reinstalled PIK just to see. I would hate to go back to the Android box as it had other annoying issues.
I factory reset my ATV and it did help but today the black screen came on again. Usually happens on HGTV in the middle of a program . Very annoying for my wife. Has anyone connected a ATV 4K to their modem via coaxial to ethernet adaptors at both ends ?