Pik TV is now on Apple TV

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Community Power User
Community Power User

You need the most recent Apple TV device to access the PikTV App for Apple TV.

 

NFtoBC
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TELUS Employee
TELUS Employee

@Jason_S As long as you have TELUS HSIA at your home (same address as the one you subscribed to with Pik TV) you should be good to go, but you'll only receive content that is available out of home. 

Connector
Is there a plan for Telus to remap the play/pause button to guide?

That one downfall I notice. Since there is no guide button on menu.
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Connector
Add-on to my last
Voice on the Apple tv goes to the Apple store.

Should also be able to search on TV programmations.
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TELUS Employee
TELUS Employee

@AaronY I hope someone answered your question before I did, but it does not count against your Internet usage as long as you're at home on your TELUS HSIA network. 

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TELUS Employee
TELUS Employee

@Patthe thanks for the feedback - we're working hard to implement some changes to the app including some of the ones suggested. At the moment, if you use Voice in the Search section of the Pik TV menu on tvOS then it will return Pik TV results. Using Voice anywhere else in the app does currently bring up Apple's results, but we're working to address this. 

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Advocate

I am having a problem where I get a black screen with my Apple TV PIK set up after about an hour and  a bit  Perhaps I need to adjust the sound periodically.  I adjusted the go to sleep and did a hard reboot  as well as reinstalling PIK . I hope there  is a solution. I much prefer using the ATV over the Android box.  This problem seems to be only when I use PIK on Apple TV.

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Community Power User
Community Power User

@Nivende2

Does this happen as a show changes at the hour or half hour? If so, it is a known issue.

 

NFtoBC
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Advocate

No I do not think the black screen happens on program changes - more like time about an hour 20 minutes.  I watched a movie with no interruptions though. This problem is fairly new to me.  If this is a known problem is there a known solution.  Today I reset to factory the ATV and reinstalled PIK just to see.  I would hate to go back to the Android box as it had other annoying issues. 

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Advocate

I factory reset my ATV and it did help  but today the black screen came on again.  Usually happens on HGTV in the middle of a program . Very annoying for my wife.  Has anyone connected a ATV 4K to their modem via coaxial to ethernet adaptors at both ends ?

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Community Power User
Community Power User

@Nivende2 wrote:

 Has anyone connected a ATV 4K to their modem via coaxial to ethernet adaptors at both ends ?


Mine is connected by Ethernet. If you can't get an Ethernet cable to the location of your ATV, you could try MOCA and coax, or Boost Wi-Fi to improve your Wi-Fi signal.

 

NFtoBC
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Resident

I created an account on this community for the sole reason of reporting that I have the exact same issue. I have an AppleTV 4th gen with piktv app and it goes black during live TV streaming. I'll watch for some more specifics but it is pretty annoying, and the fact that so relatively few people with this setup have had the same issue leads me to believe it's likely systemic. Hopefully can be resolved as it is quite annoying!

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Advocate

How do you connect  the MOCA's .  At the T3200  router can I connect to the cable outlet using the cable output on the router or do I connect to the cable outlet using a lan port and a MOCA,  At the  ATV end i  have a cable connection so I would need another MOCA.  Basically how can  run ethernet to my ATV using my Shaw coax in between the router and the ATV using MOCA's ?

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Advocate

I figured out that I just need one Telus MOCA ECB6200 to get ethernet to my ATV  via coaxial from T3200M. The trouble is having ethernet to my ATV going to  solve the black screen issue ? Does Telus sell the ECB6200 ? 

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Community Power User
Community Power User

They are available at BestBuy. You may be shocked at the price, though.

NFtoBC
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Advocate

They are a little cheaper on amazon.ca and also appears to be actiontec selling them.

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Advocate

We have reached the end of the road on our PIK ATV app experiment. Telus hooked up the modem directly by ethernet.  The PIK went to black screen just like when the ATV was on WIFI.  I hope that Telus can resolve this problem for other users sometime in the future. Do not buy a ATV with the hope of a working Apple ATV app. Telus did try to fix the problem but  something must be wrong with the app. My ATV works fine except for the PIK app.

 

 

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TELUS Employee
TELUS Employee

@Nivende2 - I'm going to send you a private message for some details, thank you for sharing on this forum and I do hope that I can resolve the problems that you're experiencing. 

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Advocate

I should add that the Android box works and that Telus has tried hard to resolve the problem.

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TELUS Employee
TELUS Employee

This is awesome! great milestone. Is there a timeline for being able to cast PikTV from our phones?

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Community Power User
Community Power User
To my knowledge there isn’t any provider in Canada that allows live tv casting.

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Advocate

I ran a Apple TV 4K - PIK  test on my other TV but had the same results - A black screen after about 90 minutes. Must be the app or network is the problem.  Whether via wifi or ethernet - the results were the same. 

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Connector

Same here... just got Pik TV... and on Apple TV, after around 90 min, black screen... close the app, and was able to get back... but definitely it’s error with app or network etc... I have the feeling, Telus got a setting ... since everybody seems to get it around 90 min...

 

hope for a fix soon.

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Connector

Also I noticed... this is not on the Apple TV app, but the iPad app... when I tried to connect to CBC French, I always get a messaging impossible to view unless I’m on my Telus network... and I am... weird.

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Connector
On the new pure fibre plans page Telus has an Ad which suggests trying Pik TV. The image they use clearly has the casting symbol which is very misleading. You have more clout here so maybe bring it up to someone. I can pm a pic of it.
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TELUS Employee
TELUS Employee

@brownknuckles yes please can you send me a screenshot and I'll raise this with the right people to have this corrected. I agree this would be misleading if you were trying to cast/Airplay content as that is not supported at this time. Thanks for the flag!

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Advocate

How do we receive messages from Santa'slittlehelper  , I was to get one.  Thanks

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Neighbour
I’m having same issue. New to Pik tv and running it on 4th gen Apple TV. Screen goes black after a while, existing and restart app works. Pretty lame
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Advocate

Basically I just close the app and restart it before watching TV . I stopped with the special settings.

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Neighbour
Do any of you on pure fibre use the t3200 and have the blackout issue? I go from the ONT to a USG, then 24p gigabit switch, devices.