Pik TV is now on Apple TV

Community Manager
Community Manager

Pik TV is now on Apple TV

Hey Neighbours, some exciting news! We're dedicated to providing you with new and exciting features that make streaming live TV better and easier. Our latest milestone puts Pik TV for the first time on Apple TV, providing an overall enhanced viewing experience without the need for additional hardware.

 

Here's some info on how to watch Pik TV on your Apple TV.

 

1) Start watching live TV on your Apple TV

Using your Apple TV 4K or any 4th generation Apple TV device, simply download the Pik TV app and login using your My TELUS credentials.

 

2) On Demand purchases

Currently, On Demand purchases are unavailable via the Pik app on Apple TV. We're working hard to enable this feature. In the meantime, you can easily make On Demand purchases through your browser or any Android device. In addition, you are still able to watch already purchased assets on your Apple devices.

 

3) Having issues with your Apple TV?

TELUS does not support hardware issues for Apple TV. For Apple TV related issues, please contact Apple directly or visit support.apple.com/en-ca.

 

For more details on Pik TV, please visit the Pik TV website

For support articles, please visit the dedicated Pik TV support articles

For more discussions topics, please visit the Pik TV Neighbourhood forums

Connector

Re: Pik TV is now on Apple TV

Is there a plan for Telus to remap the play/pause button to guide?

That one downfall I notice. Since there is no guide button on menu.
TELUS Employee

Re: Pik TV is now on Apple TV

@Jason_S As long as you have TELUS HSIA at your home (same address as the one you subscribed to with Pik TV) you should be good to go, but you'll only receive content that is available out of home. 

Highlighted
Community Power User

Re: Pik TV is now on Apple TV

You need the most recent Apple TV device to access the PikTV App for Apple TV.

 

NFtoBC
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Resident

Re: Pik TV is now on Apple TV

Can I use the Apple TV app on my Shaw internet? We have Shaw at our lake property. It is in the same province as our home. I would switch to Telus but Shaw is faster right now at the lake.

Community Power User

Re: Pik TV is now on Apple TV

PikTV on the Apple TV works the same as PikTV device itself:

 

 From The PikTV site:

Does watching Pik TV count towards my internet data allowance?

 

Because Pik TV is an IPTV service, watching live and On Demand TV through the Pik media box is separate from your internet service and will not count towards your data usage. At home, watching Pik TV live or VOD content with the Pik TV media box is included with your Pik TV subscription. However, use of apps – including Netflix – on the Pik TV media box will use your internet data. Away from home, data usage charges also may apply (emphasis mine).

NFtoBC
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Resident

Re: Pik TV is now on Apple TV

Is it 100% confirmed that using the Pik TV app on Apple TV to watch live TV, will NOT count towards your data cap?

Resident

Re: Pik TV is now on Apple TV

This is the exact same issue I am having with Pik myself. I just got the service today.
Friendly Neighbour

Re: Pik TV is now on Apple TV

@SantasLittleHelper
I am experiencing the exact same problem as @NFtoBC. It crashes sometimes after 30 minutes and sometimes after an hour and I agree it happens at program change. Pik tv app goes to a black screen, can double click the tv button and reboot the PIk app
Community Power User

Re: Pik TV is now on Apple TV

Not currently, perhaps in the future. You’re welcome to suggest it in the ideas thread. So far it’s only been on the Android TV platform and Apple TV.


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Friendly Neighbour

Re: Pik TV is now on Apple TV

Is PikTV available on other android TV devices yet (Amazon Fire TV)?

Community Manager
Community Manager

Re: Pik TV is now on Apple TV

@Wader The LP1008 error can be an account level issue but we won't be able to determine that in the community. This is something we've flagged to our dev team but in the interim, please connect with our technical support team by phone: 310-TECH (8324), 24/7

Neighbour

Re: Pik TV is now on Apple TV

I'm having the exact same problem. Apple TV just spins when logging in. Android box works no problem. iphone app won't let me login either, but on the phone I get LP1008 error

Community Power User

Re: Pik TV is now on Apple TV

@SantasLittleHelper

Each time it was just as a new show was starting on the same channel. It has happened about 30 minutes in, and an hour in. Both times I noticed was having watched the channel continuously without adjusting the remote for the period. I first thought it was because the specific show I was watching ended, but on retrying, it continued through to the next episode before dropping out, within a minute of the of the end of show 2.

 

NFtoBC
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TELUS Employee

Re: Pik TV is now on Apple TV

@NFtoBC thanks for the feedback, is it when you've been watching for a while (+3 hours) or even if you tune in to a channel watch a show and then the next program is up?

We have a known issue resulting in the same black screen that we're working to address, but it doesn't sound like it's the same steps to recreate. Thanks for your help!

TELUS Employee

Re: Pik TV is now on Apple TV

@Boomer407 Thanks for this feedback, I may reach out with some additional questions as we work through the root cause. I'm glad you're enjoying it so far!

Community Power User

Re: Pik TV is now on Apple TV

I found it goes to a black screen at program change sometimes on the half hour, sometimes on the hour. Pressing Menu a couple of times brought me back to a recovery point.
NFtoBC
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Friendly Neighbour

Re: Pik TV is now on Apple TV

After a couple days of using the new Apple TV app, I find it much more responsive with a better user interface than the Pik tv box. I am having some issues with the app crashing mid streaming, which requires a reboot to the Apple TV. Happens randomly but usually after 30 minutes to an hour of viewing.
Friendly Neighbour

Re: Pik TV is now on Apple TV

1Hr 45 to get through on the phone finally sorted this out. Something had to be reset on the back end
Friendly Neighbour

Re: Pik TV is now on Apple TV

Force closing the app does not fix the issue, I’m a longer term Pik tv subscriber, have had it for about 6 months. My TELUS account logins still function correctly on my desktop and on the Pik tv box
PBA
Coach

Re: Pik TV is now on Apple TV

Hi @Boomer407,

 

Yeah, I saw that behaviour when I downloaded the app and tried it out before re-subscribing to Pik TV — in other words I didn't have Pik on my account.

 

As soon as I had re-subscribed to Pik it logged in fine.

 

@dru and @SantasLittleHelper: Anyway the app can fail gracefully (with a useful error msg) if a Telus account user without Pik on their account tries to sign in to the app?