Each time it was just as a new show was starting on the same channel. It has happened about 30 minutes in, and an hour in. Both times I noticed was having watched the channel continuously without adjusting the remote for the period. I first thought it was because the specific show I was watching ended, but on retrying, it continued through to the next episode before dropping out, within a minute of the of the end of show 2.
I created an account on this community for the sole reason of reporting that I have the exact same issue. I have an AppleTV 4th gen with piktv app and it goes black during live TV streaming. I'll watch for some more specifics but it is pretty annoying, and the fact that so relatively few people with this setup have had the same issue leads me to believe it's likely systemic. Hopefully can be resolved as it is quite annoying!
We are trying to recruit more testers for both Apple TV and iPhone/iPad. Sumeet is a member of our Product Development team helping us to extend the trial group so you may not have been as familiar with her on this forum.
I do hope that if you're interested you join our test group. We pushed out a new Pik TV app update last night for Apple TV which should resolve the black screen issue and also has some new features like auto-play next episode when watching an On Demand TV Series.
Either way, I'm interested in hearing you're feedback so if you don't want to join the trial please continue to post on here or you can send me your feedback directly.
Thanks again for your support,
Product Development Team
Did you just subscribe, or are you a longer term PikTV user?
Have recent logins on the PikTV device been successful?
Your My TELUS (formerly My Account) credentials are working for the My Telus Login?
Yeah, I saw that behaviour when I downloaded the app and tried it out before re-subscribing to Pik TV — in other words I didn't have Pik on my account.
As soon as I had re-subscribed to Pik it logged in fine.
@Wader The LP1008 error can be an account level issue but we won't be able to determine that in the community. This is something we've flagged to our dev team but in the interim, please connect with our technical support team by phone: 310-TECH (8324), 24/7
Not currently, perhaps in the future. You’re welcome to suggest it in the ideas thread. So far it’s only been on the Android TV platform and Apple TV.