09-18-2018 04:56 PM
Hey Neighbours, some exciting news! We're dedicated to providing you with new and exciting features that make streaming live TV better and easier. Our latest milestone puts Pik TV for the first time on Apple TV, providing an overall enhanced viewing experience without the need for additional hardware.
Here's some info on how to watch Pik TV on your Apple TV.
1) Start watching live TV on your Apple TV
Using your Apple TV 4K or any 4th generation Apple TV device, simply download the Pik TV app and login using your My TELUS credentials.
2) On Demand purchases
Currently, On Demand purchases are unavailable via the Pik app on Apple TV. We're working hard to enable this feature. In the meantime, you can easily make On Demand purchases through your browser or any Android device. In addition, you are still able to watch already purchased assets on your Apple devices.
3) Having issues with your Apple TV?
TELUS does not support hardware issues for Apple TV. For Apple TV related issues, please contact Apple directly or visit support.apple.com/en-ca.
For more details on Pik TV, please visit the Pik TV website
For support articles, please visit the dedicated Pik TV support articles
For more discussions topics, please visit the Pik TV Neighbourhood forums
09-18-2018 11:01 PM
finally, I can consolidate all my viewing on Apple TV.
Question: does the Pik app play nice with the Apple TV app?
09-18-2018 11:49 PM - edited 09-19-2018 12:09 AM
@PBA not right now, perhaps they will in a later update. The tv app is pretty useless imho.
@kjb86 Running on ATV the UI is much more smooth and responsive. Picture quality is really good even on hockey. The guide is also vastly improved over it’s android counterpart.
As long as on your home (Telus) connection, you won’t consume data.
09-19-2018 12:08 AM
09-19-2018 12:12 AM
PikTV guide in Apple TV.
09-19-2018 01:13 AM
I like the guide there. Wonder if that UI could grow on the Android one... How well does on demand work?
09-19-2018 01:21 AM - edited 09-19-2018 01:22 AM
The inability to rent movies through the App was a bit of a pain, but there are, of course, the full select of iTunes video to peruse.
On demand was otherwise comparable to the PikTV device. I found it smooth, and recommend it to anyone owning or considering an ATV.
10-06-2018 03:34 PM
Is it 100% confirmed that using the Pik TV app on Apple TV to watch live TV, will NOT count towards your data cap?
10-06-2018 04:25 PM
PikTV on the Apple TV works the same as PikTV device itself:
From The PikTV site:
Does watching Pik TV count towards my internet data allowance?
Because Pik TV is an IPTV service, watching live and On Demand TV through the Pik media box is separate from your internet service and will not count towards your data usage. At home, watching Pik TV live or VOD content with the Pik TV media box is included with your Pik TV subscription. However, use of apps – including Netflix – on the Pik TV media box will use your internet data. Away from home, data usage charges also may apply (emphasis mine).
11-06-2018 11:26 AM
@AaronY I hope someone answered your question before I did, but it does not count against your Internet usage as long as you're at home on your TELUS HSIA network.
09-18-2018 11:03 PM
Interesting. Anyone who has this working let me know as i'd like some feedback first before re-trying the service out.
I just tried to add online but of course Telus cannot verify my address for whatever reason and I really don't feel like calling in and waiting on hold for half hour plus.
09-18-2018 11:05 PM
Also, quick question - how does this affect data usage? I know with the crummy android box it doesn't count, but ATV?
09-19-2018 08:11 PM
09-20-2018 05:23 PM
09-20-2018 05:44 PM - edited 09-20-2018 05:45 PM
@Boomer407 Can you force close the app by double clicking the TV app button, swiping up on the Pik TV app and then re-launch it. Please let me know if that resolves the issue - if not, please PM me so that I can take a look at your login issue.
09-20-2018 06:41 PM
09-21-2018 01:58 AM
09-23-2018 01:22 PM
09-23-2018 03:16 PM
09-25-2018 10:59 AM
@NFtoBC thanks for the feedback, is it when you've been watching for a while (+3 hours) or even if you tune in to a channel watch a show and then the next program is up?
We have a known issue resulting in the same black screen that we're working to address, but it doesn't sound like it's the same steps to recreate. Thanks for your help!
09-25-2018 11:51 AM
Each time it was just as a new show was starting on the same channel. It has happened about 30 minutes in, and an hour in. Both times I noticed was having watched the channel continuously without adjusting the remote for the period. I first thought it was because the specific show I was watching ended, but on retrying, it continued through to the next episode before dropping out, within a minute of the of the end of show 2.