09-18-2018 04:56 PM
Hey Neighbours, some exciting news! We're dedicated to providing you with new and exciting features that make streaming live TV better and easier. Our latest milestone puts Pik TV for the first time on Apple TV, providing an overall enhanced viewing experience without the need for additional hardware.
Here's some info on how to watch Pik TV on your Apple TV.
1) Start watching live TV on your Apple TV
Using your Apple TV 4K or any 4th generation Apple TV device, simply download the Pik TV app and login using your My TELUS credentials.
2) On Demand purchases
Currently, On Demand purchases are unavailable via the Pik app on Apple TV. We're working hard to enable this feature. In the meantime, you can easily make On Demand purchases through your browser or any Android device. In addition, you are still able to watch already purchased assets on your Apple devices.
3) Having issues with your Apple TV?
TELUS does not support hardware issues for Apple TV. For Apple TV related issues, please contact Apple directly or visit support.apple.com/en-ca.
For more details on Pik TV, please visit the Pik TV website
For support articles, please visit the dedicated Pik TV support articles
For more discussions topics, please visit the Pik TV Neighbourhood forums
09-30-2018 11:20 PM
11-12-2018 12:29 AM
I created an account on this community for the sole reason of reporting that I have the exact same issue. I have an AppleTV 4th gen with piktv app and it goes black during live TV streaming. I'll watch for some more specifics but it is pretty annoying, and the fact that so relatively few people with this setup have had the same issue leads me to believe it's likely systemic. Hopefully can be resolved as it is quite annoying!
04-05-2019 09:06 AM - edited 04-05-2019 09:06 AM
04-05-2019 12:01 PM
I'm too old to fall for a fishing scam!
04-05-2019 02:54 PM
We are trying to recruit more testers for both Apple TV and iPhone/iPad. Sumeet is a member of our Product Development team helping us to extend the trial group so you may not have been as familiar with her on this forum.
I do hope that if you're interested you join our test group. We pushed out a new Pik TV app update last night for Apple TV which should resolve the black screen issue and also has some new features like auto-play next episode when watching an On Demand TV Series.
Either way, I'm interested in hearing you're feedback so if you don't want to join the trial please continue to post on here or you can send me your feedback directly.
Thanks again for your support,
Product Development Team
04-08-2019 12:02 PM
05-16-2019 04:32 PM
Do you know if the App you tested has officially rolled out or not? I missed my chance to be a tester.
05-17-2019 11:50 AM
Just to close off the question in case anyone else was wondering, but the black screen issue was fixed on April 4th.
Thanks again to everyone providing feedback in this forum!
05-17-2019 01:41 PM
09-25-2018 10:56 AM
@Boomer407 Thanks for this feedback, I may reach out with some additional questions as we work through the root cause. I'm glad you're enjoying it so far!
09-20-2018 05:49 PM
Did you just subscribe, or are you a longer term PikTV user?
Have recent logins on the PikTV device been successful?
Your My TELUS (formerly My Account) credentials are working for the My Telus Login?
If other logins are successful, You may need a reset of your account. I suggest contacting Telus through their social media accounts on Twitter or Facebook, to save you waiting time.
09-20-2018 05:57 PM
Yeah, I saw that behaviour when I downloaded the app and tried it out before re-subscribing to Pik TV — in other words I didn't have Pik on my account.
As soon as I had re-subscribed to Pik it logged in fine.
@dru and @SantasLittleHelper: Anyway the app can fail gracefully (with a useful error msg) if a Telus account user without Pik on their account tries to sign in to the app?
09-26-2018 11:57 AM
I'm having the exact same problem. Apple TV just spins when logging in. Android box works no problem. iphone app won't let me login either, but on the phone I get LP1008 error
09-27-2018 05:35 PM
@Wader The LP1008 error can be an account level issue but we won't be able to determine that in the community. This is something we've flagged to our dev team but in the interim, please connect with our technical support team by phone: 310-TECH (8324), 24/7
09-29-2018 09:44 PM
Is PikTV available on other android TV devices yet (Amazon Fire TV)?
09-29-2018 10:01 PM - edited 09-29-2018 10:02 PM
Not currently, perhaps in the future. You’re welcome to suggest it in the ideas thread. So far it’s only been on the Android TV platform and Apple TV.
10-04-2018 01:54 AM
10-27-2018 01:42 PM
Can I use the Apple TV app on my Shaw internet? We have Shaw at our lake property. It is in the same province as our home. I would switch to Telus but Shaw is faster right now at the lake.
10-27-2018 01:57 PM
You need the most recent Apple TV device to access the PikTV App for Apple TV.
10-29-2018 12:55 PM - edited 10-29-2018 12:55 PM
@Jason_S As long as you have TELUS HSIA at your home (same address as the one you subscribed to with Pik TV) you should be good to go, but you'll only receive content that is available out of home.
10-30-2018 09:26 PM