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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.

2009 Posts

Latest topics in TV

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 68589 Views
  • 245 replies
  • 7 kudos

New optik tv box slow sports streaming ?

Hey anyone with the new optik tv boxes notice that their sports stream is about 20-30 seconds behind people with the older optik boxes? Two of my friends have the older boxes and they text me that a team has scored 30 seconds before it happens on my ...

jreddy19 by Neighbour
  • 1799 Views
  • 14 replies
  • 0 kudos

New Channels ????

So I was looking at the latest on-line version of the Telus Optik TV flyer and saw some new channels listed in the " Core " section that I have never seen there before. The flyer shows these channels - AWE Plus, Baywatch, Confess, Family Feud, Infamo...

Question About Channels Included in AMC+ Theme Pack

I have the latest Optik TV brochure and it shows the regular AMC channel as part of the AMC+ theme pack. But on the Telus website it only shows AMC+, SHUDDER, IFC Films Unlimited and Sundance Now streaming channel in this theme pack. So which version...

Telus Android Boxes - PVR

We have the new Telus TV+ Android TV boxes. When we PVR programming 9 out of 10 times there are no Captions on the PVR'd file. We have also had issues with connections to the PVR cloud service. We will be watching a program and it will just stop. It ...

Can't manage my package selection through the website or the Telus app

I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on different browsers - Chrome, Firefox, Edge with the same results...

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Noobie by Neighbour
  • 10080 Views
  • 31 replies
  • 0 kudos

The Pitt TV Show Mislabeled on Crave

The Pitt TV Show on Crave is mislabeled as an old show from 2003 called The Pitts. The label, name and episode descriptions are incorrect for this newly released Max produced show. It is wrong under On Demand also. Should be The Pitt. Thank you for c...

Pollock by Organizer
  • 76 Views
  • 1 replies
  • 0 kudos

Optik TV Alberta YES TV

I was recently upgraded to the telus digital box and to do this my optik plan had to be updated as well. Ever since that was done I can no longer access yes tv on the telus tv+ app, while on my home network, when I previously had access to it. Yes TV...

SmugGnat by Neighbour
  • 239 Views
  • 2 replies
  • 0 kudos

Nature & Civilization Channel Displays on Website

When I login to customize my Optik TV Package, the Nature & Civilization choice does not display the Love Nature or Smithsonian Channel. It only displays the BBC Earth logo: However, the main Telus website page does display the three channel logos un...

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Pollock by Organizer
  • 142 Views
  • 1 replies
  • 0 kudos
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