11-09-2020 11:15 AM
As of last Thursday Nov 5th Pik TV is constantly buffering/loading/freezing. Any suggestions how to fix this most annoying of problems?
Solved! Go to Solution.
11-09-2020 03:19 PM
You can check the Wi-Fi strength in settings.
Have you the opportunity to test it when hardwired to your router with an Ethernet cable?
You can try resetting the device.
11-09-2020 12:47 PM
On what device are you experiencing this?
11-09-2020 02:52 PM
A Samsung Smart TV with a Telus media/Pik tv box.
11-09-2020 03:19 PM
You can check the Wi-Fi strength in settings.
Have you the opportunity to test it when hardwired to your router with an Ethernet cable?
You can try resetting the device.
11-09-2020 04:36 PM
Wifi strength is fair to high;
unable to hardwire, wifi only;
reset didn't work.
We have used pik tv in the wifi only configuration for the last three years with no significant problems. It is only in the last few days that it has been freezing/loading/buffering.
11-09-2020 06:54 PM
One thing that has worked for others in the past is to turn off the Wi-Fi in the Android TV settings (Settings --> Network & Internet) first and then reboot (Settings --> Device Preferences --> Reboot).
12-04-2020 10:12 AM
I am having this same issue on all my devices. On my AppleTV's that are direct to ethernet, my PIK Box which is direct to Ethernet and even when I am at a friends house connecting to Telus WiFi. Something is wrong on the Telus side I am thinking. Its nice that the Audio sticks around, so you can use your imagination to fill in the blanks, but its getting old pretty fast.
12-04-2020 11:13 PM