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Pik TV app Feb 25th update - issues and solution

psl
Neighbourhood Alum
Neighbourhood Alum

Two issues have been identified from a recent Pik TV app update, released on Monday, Feb 25th. If you encounter the issues listed below, please follow the solution suggested.

 

  • VOD & Live playback is in portrait and cannot be rotated
  • Cannot escape from VOD playback without quitting from the app

 

The above issues impacts Android & iOS phones and tablets.

Pik TV on Apple TV or the Pik Android Media box are not impacted.

 

Solution: Another update has been released to address the issues above. Please update the app in iTunes/Google Playstore. If the app fails to update, please uninstall the app from your device, then re-install from iTunes/Google Playstore.

 

For more support articles, please visit the dedicated Pik TV support articles

 

For more discussions topics, please visit the Pik TV Neighbourhood forums

 

3 REPLIES 3

brownknuckles
Connector
Not only was there no update after uninstalling and reinstalling from the Play store, the app now gives an LP1008 error when attempting to login.

Hi @brownknuckles, the correct version of the app would be available upon reinstalling. The error you've mentioned would be caused by an account-related linkage missing. Please feel free to send a message on Twitter (https://twitter.com/TELUSSupport) or Facebook (https://www.facebook.com/telus), or reach out to our Chat team on our website for some help. 🙂

I'm Getting the same LP1008 error on my phone and on my computer (browser). But My Pik TV media box is working.