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Pik TV app Feb 25th update - issues and solution

psl
Neighbourhood Alum
Neighbourhood Alum

‎03-01-2019 05:10 PM - edited ‎03-01-2019 05:12 PM

Two issues have been identified from a recent Pik TV app update, released on Monday, Feb 25th. If you encounter the issues listed below, please follow the solution suggested.

 

  • VOD & Live playback is in portrait and cannot be rotated
  • Cannot escape from VOD playback without quitting from the app

 

The above issues impacts Android & iOS phones and tablets.

Pik TV on Apple TV or the Pik Android Media box are not impacted.

 

Solution: Another update has been released to address the issues above. Please update the app in iTunes/Google Playstore. If the app fails to update, please uninstall the app from your device, then re-install from iTunes/Google Playstore.

 

For more support articles, please visit the dedicated Pik TV support articles

 

For more discussions topics, please visit the Pik TV Neighbourhood forums

 

3 REPLIES 3

brownknuckles
Connector

‎03-05-2019 06:48 PM

Not only was there no update after uninstalling and reinstalling from the Play store, the app now gives an LP1008 error when attempting to login.

Tai
TELUS Employee
TELUS Employee
In response to brownknuckles

‎03-05-2019 06:57 PM

Hi @brownknuckles, the correct version of the app would be available upon reinstalling. The error you've mentioned would be caused by an account-related linkage missing. Please feel free to send a message on Twitter (https://twitter.com/TELUSSupport) or Facebook (https://www.facebook.com/telus), or reach out to our Chat team on our website for some help. 🙂

0 Kudos

DanielB
Just Moved In
In response to brownknuckles

‎04-03-2019 03:47 PM

I'm Getting the same LP1008 error on my phone and on my computer (browser). But My Pik TV media box is working.

0 Kudos
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