Pik TV Error 4-44-140

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BrianK
Resident
Is there a plan to get this error corrected. Obviously seems like it's been an issue for quite sometime. I just signed up for this service. Contacted support twice and they were unable to resolve the issue. They suggested disabling adblockers which are not active on my device.
Frithjof
Friendly Neighbour
It is very frustrating! Especially because the error doesn't point to any specific reason.
PulovYuran
Resident

We signed up for PikTV in July and have been receiving this error from the get-go. Every 5 to 10 minutes our playback gets interrupted with this error and we have to back out of the channel we were watching, re-enter, and hit play in order to get it going again. 

 

We have tried it on two different Android Devices and a laptop, and all three continue to have the same error. From searching this error on Google and on Telus, it is clear that it has persisted for a long time and no solution has been found. I have called tech support, and their response was that they are familiar with the error but they don't know what causes it, and that I should essentially just wait for a fix in a patch sometime in the future. 

 

Not very happy with paying for a service that doesn't work.

Community Power User
Community Power User

The only Android device on which PikTV will work is the one supplied by Telus. I don't know if this is the cause of the error, but have you tried disconnecting these devices and connecting from your laptop through telus.com/watchpik ?

 

NFtoBC
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PulovYuran
Resident

You can use the PikTV app on Android devices -- does not need to be specifically from Telus: https://www.telus.com/en/bc/support/article/pik-tv-app-for-android-devices-and-browsers 

We have tried different devices, as well as the laptop. I've seen Google results for this error from 2018, so it is shocking that a year later there is still no known cause for the error.