cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pik TV Apple TV app shows freezing

John_H
Connector

I noticed recently that frequently shows no matter the channel will freeze video but not audio when playing then the show speeds the video up to catch up to the audio so as to be in sync. Each time this has happened I’ve run Speedtest.net app on my Apple TV where I’m using the Pik TV app and on my iPhone. Both show up and down speeds approximating 700 Mbps on my gigabit fibre connection. Has anyone else experienced this lately? 

12 REPLIES 12

wdwillows
Good Samaritan

We have the same issue...have been on the phone to Telus Tech support three times in the last three days.  They steered me into upgrading my internet from 25 to 75 but after testing the problem persisits.  Video will freeze while audio plays on and then the video will speed up as though the person speaking is speaking very quickly to catch up.  Net result, three days of frustration and sold a higher internet feed not needed.

We have been getting a lot of errors messages prior to this..."using multiple copies, close one" etc...

wdwillows
Good Samaritan

been on the phone with Telus Tech today, Saturday, and it appears the issue is with the Apple TV ... told they are looking into this now.

Based on none of the streaming apps Prime, Netflix, YouTube or Disney+ display this issue with the exception the Pik TV app then it would seem to be a developer issue which is Telus, not Apple. As mentioned this is not a bandwidth / speed issue as I have a gigabit fibre connection with over 700Mbps up/down and the only other devices connected to the network while running the Apple TV is my son’s iPad and our iPhones. Hopefully Telus can resolve this bug soon.

Completely agree….we have Prime, Netflix, et.al.   All working flawlessly but, apparently Telus has some difficulty seeing this issue.  As mentioned been on the phone four days in a row and the only effort to date by Telus Tech support was to upsell my Ethernet.

PIK is a “not ready for prime time app” so hoping they solve this one.  One tech talked about “congestion” on our network….?

WestCoasterBC
Community Power User
Community Power User

@KHRCan you look into this.


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.

Thanks, Warren

Problem started again, this morning...our local Power User, above, appears too think this is a new issue.....this has been a problem for some time...

And why the need to ask for "likes"...not getting too many in your day job?

Same issue here. Was happening a few months ago, then it was fixed for a while and now it’s back.

Hey, I've been censured by the moderator for my recent comments so suspect I am in trouble...seems our very darling local resident Power Users have been offended by my comments...

I have no objection to guys that hang around a site continually but it must be expected that they have more to offer than simple banalities...ie:  some people have had these issues so just search...etc...so our lovely local power users (how and why are you power users?)  .if you are just hanging around, please know something more about this issue than simply reducing to...just search...etc

This issue with PIKs in a recurring software problem...happily I have been able to correct my two incidences, one in March of this year and then just recently but suspect it will reappear, so suggest you look at your network connections...reboot your network, check the DNS settings, etc...but realize that Telus has no interest in solving this issue..you are on your own...this site is useless for anything to do with customer service.

So, 9:28...how long til this is toast

Looks like switching the DNS provider on your AppleTV will solve the issue.

 

As soon as I put in the OpenDNS server entry things were stable again.

swolokoff
Neighbour

October 19th, trying to watch the Oiler game and Pik tv keeps freezing for 5 seconds, sound continues, then the picture catches up to the sound.  Very frustrating!!

Pik tv app version 1.6.1 on Apple TV